April 18, 1997
VIP2-based Cisco 7500 and Cisco 7200 systems using one of the following FDDI Port Adapters:
A problem has been found affecting FDDI Port Adapters installed in VIP2-based Cisco 7500 and Cisco 7200 systems. These conditions could cause one of the described failures in Cisco 7200 systems and single FDDI port adapter VIP configurations in Cisco 7500 systems. Occurrence of these conditions is expected to be rare.
Cisco recommends the replacement of these FDDI port adapters at your earliest convenience.
In VIP configurations, the addition of any second port adapter increases the likelihood of encountering these failure conditions. It is strongly recommended that you promptly replace these FDDI port adapters.
Note:?See information contained in this Field Notice on proper procedures for FDDI port adapter replacements.
Using FDDI Port Adaptors could result in several anomalous system behavior including:
This symptom may occur more frequently under continual high load (wire-rate) traffic.
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
To resolve this, a hardware change was made to the FDDI Port Adaptors. This change will allow FDDI Port Adaptors to work with any combination of port adaptor and will change the hardware revisions (HW rev) to the following levels:
New Revision Level
PN 73-1558-02 Rev. C0 HW-V 1.3
PN 73-1558-05 Rev. A0 HW-V 1.13
PN 73-1630-02 Rev. C0 HW-V 1.3
PN 73-1630-05 Rev. A0 HW-V 1.13
PN 73-2138-03 Rev. A0 HW-V 1.13
PN 73-2139-03 Rev. A0 HW-V 1.13
To determine the current revision of your FDDI Port Adapter, perform the global command show diag:
Physical slot 11, ~physical slot 0x4, logical slot 11, CBus 0
Microcode Status 0x4
Master Enable, LED, WCS Loaded
Board is analyzed
Pending I/O Status: None
EEPROM format version 1
VIP2 controller, HW rev 2.4, board revision B0
Serial number: 04389334 Part number: 73-1684-03
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board; 7500 compatible
EEPROM contents (hex):
0x20: 01 15 02 04 00 42 F9 D6 49 06 94 03 00 00 00 00
0x30: 58 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Slot database information:
Flags: 0x4 Insertion time: 0x4902B10 (00:03:06 ago)
Controller Memory Size: 32 MBytes DRAM, 2048 KBytes SRAM
PA Bay 0 Information:
FDDI PA, 1 ports
EEPROM format version 1
HW rev 1.3, Board revision A0
Hardware and Board Revision
Serial number: 03549906 Part number: 73-1558-05
Because the failure may occur during normal network conditions, it is strongly recommended that you upgrade all VIP2-based Cisco 7500 and Cisco 7200 FDDI Port Adapters.
Please provide the information shown below.
If you purchased your FDDI Port Adapter from a reseller or distributor, contact the reseller or distributor who will arrange for the replacement hardware. If you purchased the FDDI Port Adapter directly from Cisco, you may email this information to email@example.com, or fax it to (408) 526-7118, attention Upgrades Group.
Quantity and type of each FDDI Port Adapter:
Serial Number of each FDDI Adapter:
Original Sales Order Number:
Original Purchase Order Number (or tracking number):
Your Name: Your E-mail Address:
Your Phone Number:
Line 2 Address:
Desired Freight Forwarder/Carrier:
Ship Contact Name:
If you have any questions regarding the replacement program, please contact Cisco Systems Customer Service at (800) 553-NETS or (408) 526-7208 and ask for the upgrades group, or via email at firstname.lastname@example.org.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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