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Cisco 7500 Series Routers

Field Notice: FDDI Port Adapter Replacement Recommendation


April 18, 1997


Products Affected

VIP2-based Cisco 7500 and Cisco 7200 systems using one of the following FDDI Port Adapters:

  • PA-F/FD-MM

  • PA-F/FD-SM

  • PA-F-MM

  • PA-F-SM

Problem Description

A problem has been found affecting FDDI Port Adapters installed in VIP2-based Cisco 7500 and Cisco 7200 systems. These conditions could cause one of the described failures in Cisco 7200 systems and single FDDI port adapter VIP configurations in Cisco 7500 systems. Occurrence of these conditions is expected to be rare.

Cisco recommends the replacement of these FDDI port adapters at your earliest convenience.

In VIP configurations, the addition of any second port adapter increases the likelihood of encountering these failure conditions. It is strongly recommended that you promptly replace these FDDI port adapters.

Note:?See information contained in this Field Notice on proper procedures for FDDI port adapter replacements.

Symptoms

Using FDDI Port Adaptors could result in several anomalous system behavior including:

  • output stuck errors

  • dropped datagrams

  • possibly other anomalous errors

This symptom may occur more frequently under continual high load (wire-rate) traffic.

Workaround/Solution

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

To resolve this, a hardware change was made to the FDDI Port Adaptors. This change will allow FDDI Port Adaptors to work with any combination of port adaptor and will change the hardware revisions (HW rev) to the following levels:

Port Adapter

New Revision Level

PA-F-MM

PN 73-1558-02 Rev. C0 HW-V 1.3

or

PN 73-1558-05 Rev. A0 HW-V 1.13

PA-F-SM

PN 73-1630-02 Rev. C0 HW-V 1.3

or

PN 73-1630-05 Rev. A0 HW-V 1.13

PA-F/FD-MM

PN 73-2138-03 Rev. A0 HW-V 1.13

PA-F/FD-SM

PN 73-2139-03 Rev. A0 HW-V 1.13

To determine the current revision of your FDDI Port Adapter, perform the global command show diag:

Cisco7513>show diag
Slot 11:
          Physical slot 11, ~physical slot 0x4, logical slot 11, CBus 0
          Microcode Status 0x4
          Master Enable, LED, WCS Loaded
          Board is analyzed
          Pending I/O Status: None
          EEPROM format version 1
          VIP2 controller, HW rev 2.4, board revision B0
          Serial number: 04389334  Part number: 73-1684-03
          Test history: 0x00        RMA number: 00-00-00
          Flags: cisco 7000 board; 7500 compatible

           EEPROM contents (hex):
            0x20: 01 15 02 04 00 42 F9 D6 49 06 94 03 00 00 00 00
            0x30: 58 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
   
          Slot database information:
          Flags: 0x4      Insertion time: 0x4902B10 (00:03:06 ago)
   
          Controller Memory Size: 32 MBytes DRAM, 2048 KBytes SRAM
   
          PA Bay 0 Information:
                  FDDI PA, 1 ports
                  EEPROM format version 1
                  HW rev 1.3, Board revision A0
             ^^^^^^^^^^^^^^^^^^^^^
           Hardware and Board Revision

                  Serial number: 03549906  Part number: 73-1558-05


Because the failure may occur during normal network conditions, it is strongly recommended that you upgrade all VIP2-based Cisco 7500 and Cisco 7200 FDDI Port Adapters.

Please provide the information shown below.

If you purchased your FDDI Port Adapter from a reseller or distributor, contact the reseller or distributor who will arrange for the replacement hardware. If you purchased the FDDI Port Adapter directly from Cisco, you may email this information to upgrades-info@cisco.com, or fax it to (408) 526-7118, attention Upgrades Group.

Configuration

Quantity and type of each FDDI Port Adapter:

Serial Number of each FDDI Adapter:

Original Sales Order Number:

Original Purchase Order Number (or tracking number):

Your Name: Your E-mail Address:

Your Phone Number:

Ship To:

Company Name:

Address:

Line 2 Address:

City:

State:

ZIp/Postal Code:

Country:

Desired Freight Forwarder/Carrier:

Ship Contact Name:

E-mail address:

Phone Number:

If you have any questions regarding the replacement program, please contact Cisco Systems Customer Service at (800) 553-NETS or (408) 526-7208 and ask for the upgrades group, or via email at upgrades-info@cisco.com.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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