Guest

Cisco Catalyst 6500 Series Switches

Field Notice: FN - 61999 - WS-6509-NEB-UPPGRD has a Wiring Polarity Reversal


Revised February 7, 2006

October 03, 2005

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Top Assembly

Comments

Part #

Rev.

WS-C6509-NEB-FAN2

800-24967-01

B0

Only affects fan tray with stickers with CLEI code: CNDQASBGAA

Problem Description

After a Catalyst 6509-NEB switch is upgraded to use the Supervisor Engine 720 with the WS-6509-NEB-UPGRD upgrade kit, the 6509-NEB-FAN2 fan tray fails upon bootup.

All affected 6509-NEB-FAN2 fan trays will fail upon insertion.

All LEDs of the Power Supply look good, but the INPUT POWER GOOD LED of Fan Tray is not lit.

This is a summary of the LEDs:

Power Supply LEDs

INPUT OK LED: Green 
FAN OK LED: Green 
OUTPUT FAIL LED: Not lit 
42V LED: Green 

Fan Tray LEDs

INPUT POWER GOOD LED: Not lit <===== 
FAN FAIL LED: Red 

fn61999_if9g3p.jpg

Background

After a Catalyst 6509-NEB switch is upgraded with the WS-6509-NEB-UPGRD upgrade kit to faciliatate the supervisor engine 720, the 6509-NEB-FAN2 fan fails due to reversed polarity of its terminal block.

Power is not supplied to the fan tray due to the reversed polarity, and the INPUT POWER GOOD LED of the fan tray is not lit.

Problem Symptoms

WS-C6509-NEB-FAN2 with incorrect polarity:

Router#sh environment status fan-tray
fan-tray 1:
  fan-tray 1 type: WS-C6K-9SLOT-FAN
  fan-tray 1 version: 1
  fan-tray 1 fan-fail:  failed
  

Router#sh environment status all
backplane:
  operating clock count: 2
  operating VTT count: 3
fan-tray 1:
  fan-tray 1 type: WS-C6K-9SLOT-FAN
  fan-tray 1 version: 1
  fan-tray 1 fan-fail:  failed
  
SNIP



Router#sh module
  Mod Ports Card Type                              Model              Serial No.
  --- ----- -------------------------------------- ------------------ -----------
    3   48  48 port 10/100 mb RJ45                 WS-X6348-RJ-45     SAL0630360V
    5    2  Supervisor Engine 720 (Active)         WS-SUP720-BASE     SAD0733018F

  Mod MAC addresses                       Hw    Fw           Sw           Status
  --- ---------------------------------- ------ ------------ ------------ -------
    3  000a.8a23.fb48 to 000a.8a23.fb77   6.1   5.4(2)       8.2(0.51)DEL Ok
    5  000d.6535.c114 to 000d.6535.c117   2.3   7.7(1)       12.2(17a)SX  MinFail 

  Mod Sub-Module                  Model              Serial        Hw     Status
  --- --------------------------- ------------------ ------------ ------- -------
    5 Policy Feature Card 3       WS-F6K-PFC3A       SAD073302EY   1.2    MinFail 
    5 MSFC3 Daughterboard         WS-SUP720          SAD073300KM   1.5    MinFail 

  Mod Online Diag Status
  --- -------------------
    3 Pass
    5 Pass

Workaround/Solution

Workaround: There is no workaround.

Solution: In the event that this type of failure is encountered, failed 6509-NEB-FAN2 fan trays should be returned to Cisco via the normal RMA process. Please use the WS-6509-NEB-UPPGRD part number for the RMA. WS-6509-NEB-UPPGRD includes the WS-C6509-NEB-FAN2.

How To Identify Hardware Levels

Affected fan trays can be identified by a white CLEI code sticker on the front panel. It will will be marked with the following data: 118792 / CNDQASBGAA

fn61999_ifdh7k.jpg

Revision History

Revision

Date

Comment

1.1

07-FEB-2006

Update to Workaround/Solution

1.0

03-OCT-2005

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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