Field Notice: FN - 70458 - Certain NCS 5500 Products Are Not Supported With Software Releases Earlier Than Cisco IOS XR 6.5.2/6.6.1 or Without the Mandatory SMU - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0		Initial Release
1.1		Update
1.2	21-Nov-19	Updated the Products Affected Section
1.3	21-Nov-19	Updated the How To Identify Affected Products Section
1.4	17-Dec-19	Updated the Products Affected and Workaround/Solution Sections

Products Affected

Affected Product ID	Comments
NCS-55A2-MOD-S=	Part Alternate
NCS-55A2-MOD-S
NCS-55A1-36H-SE-S
NCS-55A1-36H-SE-S=	Part Alternate
NCS-55A1-24H
NCS-55A1-24H=	Part Alternate
NCS-5501-SE=	Part Alternate
NCS-5501-SE
NCS-5501=	Part Alternate
NCS-5501
NCS-5502=	Part Alternate
NCS-5502
NCS-5502-SE=	Part Alternate
NCS-5502-SE
NC55-36X100G=	Part Alternate
NC55-36X100G
NC55-36X100G-S
NC55-36X100G-S=	Part Alternate
NC55-18H18F=	Part Alternate
NC55-18H18F
NC55-24H12F-SE=	Part Alternate
NC55-24H12F-SE
NC55-24X100G-SE=	Part Alternate
NC55-24X100G-SE
NC55-6X200-DWDM-S=	Part Alternate
NC55-6X200-DWDM-S
NCS-55A1-36H-S
NCS-55A1-36H-S=	Part Alternate

Defect Information

Defect ID	Headline
CSCvn11904	GDDR5 revB support

Problem Description

Certain Network Convergence System (NCS) 5500 products, as mentioned in the Products Affected section, are not compatible with Cisco IOS^® XR Software Releases earlier than 6.5.2/6.6.1 or without the mandatory Software Maintenance Upgrade (SMU). These routers/line cards might fail to boot without the required software release version or mandatory SMU.

Background

A new hardware version for the products will be introduced to address the End of Life (EoL) of an existing memory component. This version will be supported by Cisco IOS XR Software Release 6.5.2, 6.6.1, or later only.

For software releases earlier than 6.5.2/6.6.1, a mandatory reload SMU needs to be installed.

Problem Symptom

This error log will be observed when the NCS 5500 product boots with a non-compatible Cisco IOS XR Software Release or without the mandatory SMU.

fia_driver[<IGNORE>]: %FABRIC-FIA_DRVR-3-ASIC_INIT_FAILURE : [<IGNORE>] : Asic Initialization failed due to:soc reset init failed, device <slice> with error 0xfffffffffffffffc(Invalid parameter)

Workaround/Solution

The NCS 5500 products, which run on Cisco IOS XR Software Releases earlier than 6.5.2/6.6.1, require one of these options in order to support the new hardware version.

Option 1. Install the SMUs

Cisco IOS XR Software Release	Required SMU File Names
6.3.15	ncs5500-6.3.15.CSCvn11904.tar
6.3.2	ncs5500-6.3.2.CSCvn11904.tar
6.3.3	ncs5500-6.3.3.CSCvn11904.tar
6.2.3	ncs5500-6.2.3.CSCvn11904.tar
6.1.3	ncs5500-6.1.3.CSCvn11904.tar
6.1.4	ncs5500-6.1.4.CSCvn11904.tar

 

Option 2. Upgrade

Cisco IOS XR software can be migrated to one of the latest Cisco IOS XR Software Releases: 6.5.2, 6.6.1, or later. These releases do not require any of the SMUs.

Refer to the NCS 5500 Software Download Page for the latest software releases.

How To Identify Affected Products

Refer to this table in order to find the affected Version ID (VID). The VID can be identified through the CLI or physically on the line card/router label.

Affected Product ID	Affected Version ID
NCS-55A2-MOD-S(=)	V02 or later
NCS-55A1-36H-SE-S(=)	V02 or later
NCS-55A1-24H(=)	V02 or later
NCS-5501-SE(=)	V02 or later
NCS-5501(=)	V02 or later
NCS-5502(=)	V02 or later
NCS-5502-SE(=)	V02 or later
NC55-36X100G(=)	V05 or later
NC55-36X100G-S(=)	V02 or later
NC55-18H18F(=)	V04 or later
NC55-24H12F-SE(=)	V04 or later
NC55-24X100G-SE(=)	V05 or later
NC55-6X200-DWDM-S(=)	V03 or later
NCS-55A1-36H-S(=)	V03 or later

 

CLI

Enter the show inventory command in order to view the VID. The sample output appears in this format:

Physical Location of the VID on the Product Label

Look for the VID on the product label as shown in this sample output:

Special Label on the Packaging Box

Look for a special label on the packaging box, which indicates that the unit is affected and provides the URL to the field notice. A representation of the label is shown here:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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