Field Notice: FN - 70171 - Mismatch of Product Label in the NCS1K-CNTLR Unit - Workaround Provided

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	10-Apr-18	Initial Release

Products Affected

Affected Product ID	Comments
NCS1K-CNTLR
NCS1K-CNTLR=	Part Alternate

Defect Information

Defect ID	Headline
CSCvi72143	Mismatch of MFG stickers/labels in the NCS1K-CNTLR= PID

Problem Description

A limited number of NCS1K-CNTLR cards may have a mismatch in the product label. The units may have a label CNTLR2 as shown in this picture.

Background

The product label on the NCS1K-CNTLR controller (or CPU) unit might appear as CNTLR2 instead of CNTLR on a few units.

Problem Symptom

The product label mismatch on the NCS1K-CNTLR unit may misguide users.

Workaround/Solution

In order to identify the NCS1K-CNTRL correctly, see the PID VID label only for identification of the unit.

How To Identify Affected Products

The PID VID label must be identified as "NCS1K-CNTLR = V0X” where X refers to the version number as shown in this picture.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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