Field Notice: FN - 64254 - Firepower Sensor-Potential Failure of Policy Deployment and Failure to Receive Updates for Geolocation, URL Reputation and User Identity Information - Software Upgrade Recommended

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Updated:October 11, 2017
Document ID:FN64254

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
29-Mar-17
Initial Release
10.0
11-Oct-17
Migration to new field notice system

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
5.4.0.8
NON-IOS
6.0.1

Defect Information

Defect ID Headline
CSCuz99094 Infinite loop in arj_read_main_header()

Problem Description

Firepower sensors that run Software Version 6.0.1 or earlier might experience SFDataCorrelator threads that become unresponsive.

Background

Firepower sensors that run Software Version 6.0.1 or earlier might experience SFDataCorrelator threads that become unresponsive. This can cause failures in these Firepower sensor functions: GeoDB updates, URL categories/reputations, user-to-ip mapping updates, and policy deployments.

Problem Symptom

Policy updates cannot be applied to the Firepower sensor.

Workaround/Solution

Disable "inspect archives" in the advanced settings of the File Policy settings.

Upgrade the Firepower Sensor to Software Version 6.1.0 or later. This software is available from Cisco Software Central for customers with a valid service contract.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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