Field Notice: FN - 64155 - NCS1002-K9 Console Inaccessible Due to Displaced Controller Card DIMM - Replace on Failure

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Updated:January 14, 2019
Document ID:FN64155

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
15-Jun-16
Initial Release
10.0
12-Oct-17
Migration to new field notice system
10.1
14-Jan-19
Fixed Broken Image Links

Products Affected

Affected Product ID Comments
NCS1002-K9
NCS1002-K9=
NCS1K-CNTLR
NCS1K-CNTLR=

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

The console is not accessible due to a dual in-line memory module (DIMM) displaced on the controller card (NCS1K-CNTLR=) in the NCS1002-K9 chassis.

Background

The NCS1K controller card has two standard DIMMs plugged into low profile DIMM connectors. There are a few instances reported of where the DIMM is displaced from the connector slot, which causes the console to be inaccessible when the chassis is powered on.

Problem Symptom

If one of the two DIMMs is out of slot then only the BIOS boots. The XR fails to boot due to insufficient memory.

If both the DIMMs are out of slot then the BIOS and XR will not boot. The result is that the console is not accessible.

Workaround/Solution

Remove and reinsert both the DIMMs on the controller card (NCS1K-CNTLR=) if the previously mentioned symptoms are observed.

A detailed procedure of how to remove and reinsert the DIMM on the controller card (NCS1K-CNTLR=) is shown in this section.

Caution: Follow the standard ESD rules when you replace DIMMs.

Procedure

Step 1: Remove the DIMMs - Push down the two connector-latches as depicted in this picture.

Step 2: Re-insert the DIMMs - Press on two points close to the far ends of the DIMM in order to push the DIMMs down into the connector as shown here.

Step 3: Verify correct insertion - The two connector-latches should be closed if the module has been correctly inserted as shown in this picture.

How To Identify Affected Products

The impacted controller cards have this information:

PID VID: NCS1K-CNTRL= V01

CLEI Code: WOCUA8RRAA

TAN: 800-45459-01 A1+

These pictures depict the location of the labels in order to find the previous information.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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