Field Notice: FN - 64151 - Cisco Industrial Ethernet 4000 and Industrial Ethernet 5000 Software Deferral - Software Upgrade Required

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Problem Description

Cisco Engineering has identified a software issue that involves ICMPv4 packet processing microcode of Cisco Industrial Ethernet 4000 and 5000 Series Switches. The presence of this defect could negatively impact the operation and reliability of the network under normal working conditions. Additionally, the defect could allow for packet corruption which affects traffic to the device and traffic that transits the device.

Only those products noted in the Products Affected section that run one of the noted software versions are impacted and should be upgraded immediately. Effective June 1st the affected software versions are deferred and customers are no longer able to download them from Cisco.com. 

Background

All impacted software releases listed have been deferred and free software release updates that resolve this issue have been posted on Cisco.com. These are available to all customers regardless of contract status. Cisco.com guest access will be required in order to download the images.

While this defect could negatively impact the operation and reliability of the network under normal working conditions, it is also included in a medium-level Security Advisory disclosed by the Cisco Product Security Incident Response Team (PSIRT). 

Problem Symptoms

Switches that run releases called out in the Products Affected section can negatively impact the operation, reliability, and security of the network.

Workaround/Solution

Customers are advised to obtain the software release updates that resolve this issue and upgrade your switches to one of the recommended releases mentioned in this table, or any subsequent release: 

Fixed Software 

Software Download page 

Disclaimer

In order to increase network availability, Cisco recommends that you upgrade affected images with the suggested replacement software images. Cisco will discontinue manufacturing shipment of affected images. Any pending order will be substituted by the replacement software images. 

Be aware that failure to upgrade the affected software might result in networking downtime. 

The terms and conditions that governed your rights and obligations and those of Cisco with respect to the deferred software will apply to the replacement software.

CDETS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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