Field Notice: FN - 64085 - Cisco TelePresence SpeakerTrack 60 Camera Might Lose Image During Its Lifetime - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	29-Mar-16	Initial Release
10.0	15-Nov-17	Migration to new field notice system
10.1	14-Mar-19	Updated the Defect Information Section
11.0	28-Jul-21	Updated the Background and Workaround/Solution Sections and Removed the Upgrade Program Section

Products Affected

Affected Product ID	Comments
CTS-CAM-P60+
CTS-CAM-P60=

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

Due to a weakness in the assembly of the flex cable used for the iris motor, there is a risk that a very limited number of the Cisco TelePresence Precision 60 Cameras mounted in the Cisco TelePresence SpeakerTrack 60 solution might lose the camera image during its lifetime.

Background

In an inspection it was found that the flex cable used for the iris motor was incorrectly mounted. Tests of the affected cameras show that this flex cable will greatly reduce the lifetime.

This issue only applies to the Cisco TelePresence Precision 60 Cameras mounted in the Cisco TelePresence SpeakerTrack 60 solution.

Problem Symptom

Dependent upon the software version that runs on the camera, a failed camera will either show a test image or an image with a failure message about the iris motor failure.

Workaround/Solution

We recommend replacement for this issue as no workaround is available.

Customers whose camera shows "Affected" in the "How to Identify Affected Products" section, and who have a valid service contract, should use the normal Return Material Authorization (RMA) process to request a replacement, CTS-CAM-P60=, for the affected hardware.

How To Identify Affected Products

There are several ways to locate the camera serial number:

• Open a web browser and enter the IP address of the video system in the address bar. When logged in, choose Configurations > Peripherals and locate the camera serial numbers under the Camera section.
• Access the codec's Application Programming Interface (API) with a connection method such as Secure Shell (SSH). When you are logged in, enter the xstatus cameras command and press Return/Enter. In the information returned, look for the '*s Cameras Camera 1 SerialNumber' and the '*s Cameras Camera 2 SerialNumber'.
• By a physical inspection of the camera. This requires you to disassemble part of the Cisco TelePresence SpeakerTrack 60 solution, as the serial number is located on the bottom/underneath of the camera. It might be helpful to follow the Cisco TelePresence SpeakerTrack 60 Installation Guide, in reverse order, all the way back to the demounting of the interface plate.

When the camera serial number has been located, enter the serial number into the Cisco Serial Number Validation Tool and this tool indicates whether or not the camera is affected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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