Field Notice: FN - 64063 - LED Missing from C896VAG-LTE-K9, C897VAG-LTE-K9, C898EAG-LTE-K9, and C897VAMG-LTE-GA-K9 - Replace on Failure

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Updated:February 4, 2019
Document ID:FN64063

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
18-Dec-15
Initial Release
10.0
09-Oct-17
Migration to new field notice system
10.1
04-Feb-19
Fixed Broken Image Links

Products Affected

Affected Product ID Comments
C896VAG-LTE-GA-K9
C897VAG-LTE-GA-K9
C897VAMG-LTE-GA-K9
C898EAG-LTE-GA-K9

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

On affected SKUs, listed in the Products Affected section, two LEDs and two resistors were not added to the Bill of Materials and therefore those LEDs and resistors are not populated on production units. As a result, GE8 and SFP8 WAN ports do not provide visual indication of the link status or data activity. The user is unable to look at the router in order to determine whether the port is active or not active.

Background

Two LED resistors were left off of the Bill of Materials for the these Cisco Product IDs (PIDs):

  • C896VAG-LTE-GA-K9
  • C897VAG-LTE-GA-K9
  • C897VAMG-LTE-GA-K9
  • C898EAG-LTE-GA-K9

Problem Symptom

GE8 and SFP8 have no LED indication of link status or data activity on production units. When either port is active the user will have no visible indication of port status.

Workaround/Solution

The workaround is to view port status from the CLI or replace these units via standard RMA process.

Notes:

  • Cisco will provide parts only. No field assistance will be available for installation.
  • If your device comes with the POE option, specify that when opening the RMA
  • Devices will come with the latest firmware 5.5.58.0 mainline Cisco IOS? 15.5(3)M.
  • Specify the type of power cord based on your geographic location when opening the RMA

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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