Field Notice: FN - 64010 - RFGW-1 Might Fail to Boot Up After a Software Upgrade or Power Cycle - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	09-Nov-15	Initial Release
10.0	10-Oct-17	Migration to new field notice system
10.1	14-Sep-18	Updated the Defect Information Section

Products Affected

Affected Product ID	Comments
CHAS-RFGW-1=
RFGW1A0000D0400000
RFGW1A0000V0400000
RFGW1A0AAEV0400000
RFGW1A0AAUV0400000
RFGW1A0AAUV04B0000
RFGW1A0DD0V0400000
RFGW1A1AA0D0400000
RFGW1A1AA0V0400000
RFGW1A1AAAD0400000
RFGW1A1AAAV0400000
RFGW1A1AACD0400000
RFGW1A1AACV0400000
RFGW1A1AACV0800000
RFGW1A1AAED0400000
RFGW1A1AAEF0800000
RFGW1A1AAEV0400000
RFGW1A1AAEV04D0000
RFGW1A1AAEV0800000
RFGW1A1AAGD0400000
RFGW1A1AAGV0400000
RFGW1A1AAID0400000
RFGW1A1AAIV0400000
RFGW1A1AAJD0400000
RFGW1A1AAJV0400000
RFGW1A1AAKD0400000
RFGW1A1AAKV0400000
RFGW1A1AAUD0400000
RFGW1A1AAUF0800000
RFGW1A1AAUV0400000
RFGW1A1DD0D0400000
RFGW1A1DD0V0400000
RFGW1A2AAAV0400000
RFGW1A2AACD0400000
RFGW1A2AACV0400000
RFGW1A2AACV0800000
RFGW1A2AAED0400000
RFGW1A2AAEF0800000
RFGW1A2AAEV0400000
RFGW1A2AAEV0800000
RFGW1A2AAGV0400000
RFGW1A2AAJD0400000
RFGW1A2AAJV0400000
RFGW1A2AAKV0400000
RFGW1A2AAUD0400000
RFGW1A2AAUF0800000
RFGW1A2AAUV0400000
RFGW1A2AAUV04B0000
RFGW1A2AAUV0800000
RFGW1A2DD0D0400000
RFGW1A2DD0F0800000
RFGW1A2DD0V0400000
RFGW1A2DD0V0800000
RFGW1A3AACD0400000
RFGW1A3AACV0400000
RFGW1A3AACV0800000
RFGW1A3AAED0400000
RFGW1A3AAEF0800000
RFGW1A3AAEF08DD000
RFGW1A3AAEV0400000
RFGW1A3AAEV0800000
RFGW1A3AAGD0400000
RFGW1A3AAJD0400000
RFGW1A3AAJV0400000
RFGW1A3AAUD0400000
RFGW1A3AAUF0800000
RFGW1A3AAUV0400000
RFGW1A3AAUV04B0000
RFGW1A3AAUV0800000
RFGW1A3DD0D0400000
RFGW1A3DD0F0800000
RFGW1A3DD0V0400000
RFGW1A4AACD0400000
RFGW1A4AACV0400000
RFGW1A4AACV0800000
RFGW1A4AAED0400000
RFGW1A4AAEF0800000
RFGW1A4AAEV0400000
RFGW1A4AAEV04D0000
RFGW1A4AAEV0800000
RFGW1A4AAGV0400000
RFGW1A4AAJD0400000
RFGW1A4AAJD040000R
RFGW1A4AAJV0400000
RFGW1A4AAUD0400000
RFGW1A4AAUF0800000
RFGW1A4AAUV0400000
RFGW1A4DD0D0400000
RFGW1A4DD0F0800000
RFGW1A4DD0V0400000
RFGW1A4DD0V0800000
RFGW1A5AACD0400000
RFGW1A5AACD04P0000
RFGW1A5AACD08DD000
RFGW1A5AACF0800000
RFGW1A5AACF08D0000
RFGW1A5AACF08DD000
RFGW1A5AACV0400000
RFGW1A5AACV04P0000
RFGW1A5AACV0800000
RFGW1A5AACV08DD000
RFGW1A5AAED0400000
RFGW1A5AAED08DD000
RFGW1A5AAEF0800000
RFGW1A5AAEF08DD000
RFGW1A5AAEV0400000
RFGW1A5AAEV0800000
RFGW1A5AAEV08DD000
RFGW1A5AAGD08DD000
RFGW1A5AAGF08DD000
RFGW1A5AAGV04P0000
RFGW1A5AAGV08DD000
RFGW1A5AAJD0400000
RFGW1A5AAJD040000R
RFGW1A5AAJD08DD000
RFGW1A5AAJF0800000
RFGW1A5AAJF08D0000
RFGW1A5AAJF08DD000
RFGW1A5AAJV0400000
RFGW1A5AAJV04P0000
RFGW1A5AAJV08DD000
RFGW1A5AAKD08DD000
RFGW1A5AAKF0800000
RFGW1A5AAKF08D0000
RFGW1A5AAKF08DD000
RFGW1A5AAKV08DD000
RFGW1A5AAUD0400000
RFGW1A5AAUD04B0000
RFGW1A5AAUD04P0000
RFGW1A5AAUD08B0000
RFGW1A5AAUD08BB000
RFGW1A5AAUD08DD000
RFGW1A5AAUD08P0000
RFGW1A5AAUD08PP000
RFGW1A5AAUF0800000
RFGW1A5AAUF08B0000
RFGW1A5AAUF08BB000
RFGW1A5AAUF08DD000
RFGW1A5AAUF08P0000
RFGW1A5AAUF08PP000
RFGW1A5AAUV0400000
RFGW1A5AAUV04B0000
RFGW1A5AAUV04P0000
RFGW1A5AAUV08B0000
RFGW1A5AAUV08BB000
RFGW1A5AAUV08DD000
RFGW1A5AAUV08P0000
RFGW1A5AAUV08PP000
RFGW1A5DD0D0400000
RFGW1A5DD0D04B0000
RFGW1A5DD0D04P0000
RFGW1A5DD0D08B0000
RFGW1A5DD0D08BB000
RFGW1A5DD0D08DD000
RFGW1A5DD0D08P0000
RFGW1A5DD0D08PP000
RFGW1A5DD0F0800000
RFGW1A5DD0F08B0000
RFGW1A5DD0F08BB000
RFGW1A5DD0F08DD000
RFGW1A5DD0F08P0000
RFGW1A5DD0F08PP000
RFGW1A5DD0V0400000
RFGW1A5DD0V04B0000
RFGW1A5DD0V04P0000
RFGW1A5DD0V08B0000
RFGW1A5DD0V08BB000
RFGW1A5DD0V08DD000
RFGW1A5DD0V08P0000
RFGW1A5DD0V08PP000
RFGW1A6A0ED0400000
RFGW1A6A0ED040000D
RFGW1A6A0ED04D000D
RFGW1A6A0EV0400000
RFGW1A6AACD0400000
RFGW1A6AACD04P0000
RFGW1A6AACD08DD000
RFGW1A6AACF0800000
RFGW1A6AACF08D0000
RFGW1A6AACF08DD000
RFGW1A6AACV0400000
RFGW1A6AACV04P0000
RFGW1A6AACV0800000
RFGW1A6AACV08DD000
RFGW1A6AAED0400000
RFGW1A6AAED040000R
RFGW1A6AAED04D0000
RFGW1A6AAED0800000
RFGW1A6AAED08DD000
RFGW1A6AAEF0800000
RFGW1A6AAEF08DD000
RFGW1A6AAEV0400000
RFGW1A6AAEV04D0000
RFGW1A6AAEV0800000
RFGW1A6AAEV08DD000
RFGW1A6AAGD08DD000
RFGW1A6AAGF08DD000
RFGW1A6AAGV0400000
RFGW1A6AAGV04P0000
RFGW1A6AAGV08DD000
RFGW1A6AAJD0400000
RFGW1A6AAJD040000R
RFGW1A6AAJD08DD000
RFGW1A6AAJF0800000
RFGW1A6AAJF08D0000
RFGW1A6AAJF08DD000
RFGW1A6AAJV0400000
RFGW1A6AAJV04P0000
RFGW1A6AAJV08DD000
RFGW1A6AAKD0400000
RFGW1A6AAKD08DD000
RFGW1A6AAKF0800000
RFGW1A6AAKF08D0000
RFGW1A6AAKF08DD000
RFGW1A6AAKV08DD000
RFGW1A6AAUD0400000
RFGW1A6AAUD040000R
RFGW1A6AAUD04B0000
RFGW1A6AAUD04P0000
RFGW1A6AAUD08B0000
RFGW1A6AAUD08BB000
RFGW1A6AAUD08DD000
RFGW1A6AAUD08P0000
RFGW1A6AAUD08PP000
RFGW1A6AAUF0800000
RFGW1A6AAUF08B0000
RFGW1A6AAUF08BB000
RFGW1A6AAUF08DD000
RFGW1A6AAUF08P0000
RFGW1A6AAUF08PP000
RFGW1A6AAUV0400000
RFGW1A6AAUV04B0000
RFGW1A6AAUV04P0000
RFGW1A6AAUV0800000
RFGW1A6AAUV08B0000
RFGW1A6AAUV08BB000
RFGW1A6AAUV08DD000
RFGW1A6AAUV08P0000
RFGW1A6AAUV08PP000
RFGW1A6DD0D0400000
RFGW1A6DD0D04B0000
RFGW1A6DD0D04P0000
RFGW1A6DD0D0800000
RFGW1A6DD0D08B0000
RFGW1A6DD0D08BB000
RFGW1A6DD0D08DD000
RFGW1A6DD0D08P0000
RFGW1A6DD0D08PP000
RFGW1A6DD0F0800000
RFGW1A6DD0F08B0000
RFGW1A6DD0F08BB000
RFGW1A6DD0F08DD000
RFGW1A6DD0F08P0000
RFGW1A6DD0F08PP000
RFGW1A6DD0V0400000
RFGW1A6DD0V040000P
RFGW1A6DD0V04B0000
RFGW1A6DD0V04D0000
RFGW1A6DD0V04P0000
RFGW1A6DD0V0800000
RFGW1A6DD0V08B0000
RFGW1A6DD0V08BB000
RFGW1A6DD0V08DD000
RFGW1A6DD0V08P0000
RFGW1A6DD0V08PP000
RFGW1A6DDUV0400000

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

Some RFGW-1 units might fail to boot up after a software upgrade or other user actions where the board requires a power cycle operation.

Background

Cisco has been working with some customers on an issue related to memory components manufactured by a single supplier between 2005 and 2010. These memory components are widely used across the industry and are included in a number of Cisco products.

Although the majority of Cisco products using these components are experiencing field failure rates below expected levels, some components may fail earlier than anticipated. A handful of our customers have recently experienced a higher number of failures, leading us to change our approach to managing this issue.

While other vendors have chosen to address this issue in different ways, Cisco believes its approach is the best course of action for its customers. Despite the cost, we are demonstrating that we always make customer satisfaction a top priority. Customers can learn more about this topic at Memory Component Issue web page.

PLEASE NOTE - The products listed in this Field Notice have lower than expected failure rates. This assessment is based on actual usage of affected memory components, observed field failure rates and product replacements since 2012.

A degraded component will not affect the ongoing operation of a device, but will be exposed by a subsequent power cycle event. This event will result in a hard failure of the device, which cannot be recovered by a reboot or additional power cycle. For these reasons, additional caution is recommended for operational activities requiring the simultaneous power cycling of multiple devices. This issue has been observed most commonly on devices that have been in service for 24 months or more.

Problem Symptom

If the suspected hardware (listed in the Products Affected section) has been in operation for approximately 24 months, the product hardware might fail to boot up due to memory failure during a power cycle event caused by one or more of these actions:

• Upgrade the software
• Reload the entire product
• Reload after installation
• Online Insertion Removal/Replacement (OIR)

Note: The issue does not affect the chassis while in operation. A chassis failure might occur after one of the previous actions is taken.

There has been only one observed symptom to date; failure to boot.

Workaround/Solution

Normal SmartNet and warranty entitlement rules remain in place and are applied by the Cisco Technical Assistance Center (TAC) if you experience a failure in one of the products listed in the Field Notice. If you need assistance in order to determine which hardware part(s) might need replacement or if the product is out of warranty or out of contract, Cisco encourages you to raise your concern directly with your Cisco account team.

Fix on Failure Replacement Guidelines: Request RMA product through normal service support channels.

PID Action

Replace the chassis with Product ID (PID) CHAS-RFGW-1=.

How To Identify Affected Products

Physically inspect the unit in order to locate the PIDs.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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