Field Notice: FN - 63989 - ONS 15454 MSTP M6/M2 and NCS2006, NCS2002: WSE Cards Report Spurious EQPT-DEGRADE Alarm - Workaround Provided

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Updated:March 8, 2019
Document ID:FN63989

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
23-Jun-15
Initial Release
10.0
12-Oct-17
Migration to new field notice system
10.1
08-Mar-19
Updated the Defect Information Section

Products Affected

Affected Product ID Comments
15454-M-WSE-K9
15454-M-WSE-L-K9=

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

The affected products received after 15 April 2015 report the "EQPT-DEGRADE" alarm when newly installed in the node with software releases 9.8.0.x, 9.8.1, 9.8.1.1, 9.8.1.2, 10.0.x, 10.1.0.1, 10.3.0, and 10.3.0.1.

However, for cards received before 15 April 2015 check the serial number with the Serial Number Validation Tool in the "How to Identify Affected Products" section.

Background

The issue is caused by the software verification failure for a new version of an ASIC on Wire Speed Encryption (WSE) boards on the impacted hardware mentioned in the "Products Affected" section.

This problem does not impact traffic and does not require a Return Material Authorization (RMA) in order to replace hardware.

Problem Symptom

The newly installed WSE card in the node reports the "EQPT-DEGRADE" alarm.

Workaround/Solution

Since this is a cosmetic problem that does not impact traffic, there is no workaround required and the alarm can be safely ignored.

This is not a hardware issue and an RMA is not required as the cards produced by Cisco henceforth have the new version of the particular ASIC. The issue will be fixed in software releases 9.8.1.3, 10.1.0.2, 10.3.0.2, 10.50, and all future releases. A software upgrade to one of these releases will resolve this issue.

How To Identify Affected Products

See the Serial Number Validation Tool.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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