Field Notice: FN - 63874 - ASR 903 Interface Modules - Software Upgrade Recommended

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Updated:October 11, 2017
Document ID:FN63874

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
20-Sep-14
Initial Release
10.0
11-Oct-17
Migration to new field notice system

Products Affected

Affected Product ID Comments
A900-IMA1X
A900-IMA4OS
A900-IMA8S
A900-IMA8T

Defect Information

Defect ID Headline
CSCuq65083 Quack authentication failure for some IMs with Renesas part

Problem Description

Cisco found out that ASR 903 interface modules A900-IMA8S, A900-IMA8T, A900-IMA4OS, and A900-IMA1X that shipped between April 1, 2014 and August 31, 2014 are not backward compatible with previous Cisco IOS XE Software Releases 3.5.x, 3.6.x, 3.7.x, and 3.12.0.

Cisco recommends that customers upgrade to the extended Cisco IOS XE Software Release 3.10.x or 3.13.x.

Background

Cisco found an issue with the authentication device used in the ASR 903 interface modules A900-IMA8S, A900-IMA8T, A900-IMA4OS, and A900-IMA1X that were shipped between April and August 2014.

This component is not downward compatible with Cisco IOS XE Software Releases 3.5.x, 3.6.x, 3.7.x, and 3.12.0.

Problem Symptom

The impacted interface modules will not power up with Cisco IOS XE Software Releases 3.5.x, 3.6.x, 3.7.x, and 3.12.0.

Workaround/Solution

Cisco recommends to upgrade to the recommended Cisco IOS XE Software Release listed in this table based on your current Cisco IOS XE Software Release.

Current Cisco IOS-XE Software Release Impacted by the Issue Recommended Cisco IOS-XE Software Release
3.5.x or 3.6.x or 3.7.x Yes 3.10.x or 3.13.x
3.8.x or 3.9.x or 3.10.x or 3.11.x No Not Applicable
3.12.0 Yes 3.12.1
3.13.x No Not Applicable

How To Identify Affected Products

Click Cisco Serial Number Validation Tool in order to determine if your product has been affected.

If the box shows "Affected", Cisco recommends that you upgrade to the Cisco IOS XE Software Release mentioned in the Workaround/Solution section.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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