Field Notice: FN - 63849 - 15454 MSTP - TNC-E/ TSC-E Cards Inserted in M6/M2 Chassis Having SW Release Prior 930 Will Prevent the Card from Booting - Workaround Provided

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Updated:October 13, 2017
Document ID:FN63849

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
16-Jul-14
Initial Release
10.0
13-Oct-17
Migration to new field notice system

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
9
9.2.0,9.2.1,9.2.2,9.2.3

Defect Information

Defect ID Headline
CSCup80784 TNC-E/TSC-E insertion into node running < 9.3 results in card unbootable

Problem Description

If you insert a TNC-E/ TSC-E card in M6/M2 chassis with these impacted SW releases (9.2.0.x, 9.2.1.x, 9.2.2.x), it causes the card to not boot again in any software release.

Background

The impacted cards were not supported in impacted software releases. The USB Host Controller was changed in TNC-E/TSC-E as compared to Transport Node Controller (TNC)/Transport Shelf Controller (TSC). The drivers for the new USB Host Controller Device(USBHCD) is available in Release 930, which is the first software release that supports TNC-E/TSC-E cards.

Refer to this FR for more information.

CSCup80784 : TNC-E/TSC-E insertion into node running prior 9.3 results in card unbootable.

Problem Symptom

The TNC-E/ TSC-E cards continuously try to boot unsuccessfully. The red LED keeps glowing on the faceplate of card.

Workaround/Solution

For recovery of the TNC-E/ TSC-E cards in field, a Debug cable is required. After procuring this cable, contact the Cisco Technical Assistance Center (TAC) in order to execute the recovery actions.

How To Identify Affected Products

The software/hardware combination mentioned in the previous table are impacted.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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