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Cisco Catalyst 4500 Series Switches

Field Notice: FN - 63734 - WS-X4748-UPOE+E, WS-X4748-RJ45V+E, and WS-X4748-RJ45-E Linecards Might Not Function with Some Deferred Software Releases - Software Update Is Required

Field Notice: FN - 63734 - WS-X4748-UPOE+E, WS-X4748-RJ45V+E, and WS-X4748-RJ45-E Linecards Might Not Function with Some Deferred Software Releases - Software Update Is Required


May 19, 2014


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
19-MAY-2014
Initial Public Release

 

Products Affected

Products Affected
WS-X4748-RJ45-E
WS-X4748-RJ45V+E
WS-X4748-UPOE+E

Problem Description

WS-X4748-RJ45-E with Version ID (VID) 03 and later, WS-X4748-RJ45V+E VID 05 and later, and WS-X4748-UPOE+E with VID 03 and later do not function with some deferred software releases.

Background

The linecards listed in the "Products Affected" section produced in mid-2014 and later are affected by this issue. See "How To Identify Hardware Levels" section in order to determine if a linecard is affected. The software releases that no longer operate are Versions 3.1.0SG, 3.1.1SG, 3.2.0XO, and 3.4.0SG.

Problem Symptoms

When linecards in the affected range are used with the software releases mentioned in the "Background" section, they are marked as "unsupported" and do not operate. See example output as shown here of a WS-X4748-RJ45V+E linecard that runs on an unsupported software Version 3.4.0SG.

#show module
Chassis Type : WS-C4507R+E
Power consumed by backplane : 40 Watts
Mod Ports Card Type Model Serial No. ---+-----+--------------------------------------+------------------+----------- 4 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP7-E CAT1409L007 5 0 Unsupported module WS-X4748-RJ45V+E CAT1650L00N M MAC addresses Hw Fw Sw Status --+--------------------------------+---+------------+----------------+--------- 4 1cdf.0f0b.4a44 to 1cdf.0f0b.4a47 1.0 15.0(1r)SG(0 03.04.00.SG Ok 5 0000.0000.0000 to 0000.0000.0000 1.3 Unsupport


Workaround/Solution

If any of the software releases mentioned previously (all of which are deferred) are used, the software release must be replaced with a different version in order to use the affected hardware. Any release other than those listed previously will work, which include Versions 3.2.nSG, 3.4.1SG and later, and all newer releases.

Reference the Catalyst 4500 Series Switch Software Configuration Guide for instructions on how to perform a software upgrade.

How To Identify Hardware Levels

There are two methods to obtain the exact Part ID (PID) and hardware VID of the linecard:

  • Physical Inspection: The PID and VID are recorded on a sticker located on the underside backplate of the linecard. See these examples where the PID and VID are highlighted in red:












  • Cisco IOS® CLI Command: Use the show inventory command. In this example, a PID of WS-X4748-RJ45V+E with a VID of 02 is shown.

switch#show inventory
...
NAME: "Linecard(slot 2)", DESCR: "10/100/1000BaseT (RJ45)+V 
E Series with 48 10/100/1000 baseT Premium PoE ports (Cisco/IEEE)" PID: WS-X4748-RJ45V+E , VID: V02 , SN: CAT1537L1HE ...

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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