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Cisco 1000 Series Routers

Field Notice: FN - 63704 - ASR1000 - ASR1000-RP2: Actual ACTV/STBY LED State is Incorrect - Upgrade Software

January 09, 2014


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
09-JAN-2014
Initial Public Release

Products Affected

Products Affected
ASR1000-RP2
ASR1000-RP2=
ASR1000-RP2-BUN
ASR1000-RP2-CB

Problem Description

From early August 2013 until the middle of September 2013, the ASR1000-RP2s shipped to the field had an incorrect ACTV/STBY LED state. This issue is seen with the V04 RP2. Although the RP2 state is active, the STBY LED actually lights up.

Background

On September 25, 2013, Cisco temporarily stopped shipment of ASR1000-RP2s due to the ASR1k-RP2 LED issue. The ACTV/STBY LED state is reversed. The affected ASR1000-RP2s were shipped to the field starting in August of 2013. In the ASR1004, the RP2 status LED shows the opposite of the current state. In the ASR1006 and ASR1013 with redundant RP2s, the active RP2 shows standby and standby RP2s show active.

Cisco implemented a fix in the complex programmable logic device (CPLD) image to flip the ACTV/STBY status. The new image was available to manufacturing on September 29, 2013.

Problem Symptoms

The ASR1000-RP2's actual ACTV/STBY LED state is incorrect. Although the RP2 state is active, the STBY LED lights up. This issue is seen with use of the V04 RP2.

The steps to reproduce this issue are:

  1. Insert the V04 RP2 into the ASR1000 chassis.
  2. Wait until the RP2 has fully booted.

The active/standby LED is identified as shown in this picture:

 

Workaround/Solution

Cisco provided a new CPLD image version 13092401 that reverses back the LEDs and is provided in the form of a Field Programmable Device (FPD) package. The FPD package is already published at Cisco.com.

Do not apply this firmware upgrade to nonaffected boards. The CPLD image should only be applied to V04 systems. The Serial Number Validation Tool should also be used to confirm the systems with this issue.

The upgrade instructions for an Active Cisco ASR1000-RP2 were taken from Upgrading Field Programmable Hardware Devices for Cisco ASR 1000 Series Routers and were adapted for this case.

Upgrade the Active Cisco ASR1000-RP2

Complete these steps in order to perform a Cisco ASR1000-RP2 CPLD field upgrade. In the example described in these steps, R0 is the active RP2. If R1 is the active route processor (RP), follow the same upgrade steps on R1.

  1. Copy the hw-programmable upgrade package to your hard disk as follows:
    copy tftp:/...asr1000-hw-programmables.03.07.04a.S.152-4.S4a.pkg harddisk:
  2. In order to download this package from Cisco.com, log in with your Cisco.com password to:
    http://software.cisco.com/download/special/release.html
    ?config=bc06fb8000c378dd87d70cd77eb67ef6.
  3. Upgrade the active Cisco ASR1000-RP2 CPLD with this command:
    Router# upgrade hw-programmable CPLD filename harddisk: 
    asr1000-hw-programmables.03.07.04a.S.152-4.S4a.pkg R0

    Upgrade the CPLD on the Route-Processor 0 from the current version 10021901 to version 13092401.

    This upgrade could take up to 10 minutes to complete. Do not power cycle the unit or the linecard until the upgrade is complete (the hardware might be unrecoverable). This command also issues a reset to the linecard at the end of the upgrade.

  4. The active Cisco ASR1000-RP2 CPLD firmware is upgraded successfully and you will receive this success message:
    SYSTEM HAS SUCCESFULLY UPGRADED THE cpld hw-programmable on Route-Processor 0. 
    PLEASE POWER CYCLE THE CHASSIS NOW.
  5. Power cycle the chassis.
  6. After the power cycle, the active RP reboots with the latest CPLD programmable firmware and comes online.

Upgrade the Standby Cisco ASR1000-RP2

Complete these steps in order to perform a Cisco ASR1000-RP2 CPLD field upgrade. In the example described in these steps, R1 is the standby RP. If R0 is the standby RP, follow the same upgrade steps on R0.

  1. Copy the hw-programmable upgrade package to your hard disk as follows:
    copy tftp:/...asr1000-hw-programmables.03.07.04a.S.152-4.S4a.pkg harddisk:

    In order to download this package from Cisco.com, log in with your Cisco.com password to:

    http://software.cisco.com/download/special/release.html
    ?config=bc06fb8000c378dd87d70cd77eb67ef6.
  2. Upgrade the standby RP with this command:
    Router# upgrade hw-programmable CPLD filename harddisk: 
    asr1000-hw-programmables.03.07.04a.S.152-4.S4a.pkg R1

    Upgrade the CPLD on Route-Processor 1 from the current version 100201901 to version 13092401.

    This upgrade could take up to 10 minutes to complete. Do not power cycle the unit or the linecard until the upgrade is complete (the hardware might be unrecoverable). This command also issues a reset to the linecard at the end of the upgrade.

  3. Reload Route-Processor 1 to Start the Upgrade

  4. The standby RP is powered up and the CPLD firmware on the standby RP is upgraded.
  5. After the upgrade is successful, you receive this success message in the active RP:
    Jul 16 16:03:02.354: %CMRP-3-FRU_HWPRG_UPG_SUCCESS: R0/0: cmand: 
    Hardware programmable CPLD on ASR1000-RP2 in slot R1 was
    successfully programed. Card can now be powercycled.
  6. The active RP power cycles the standby RP. The standby RP reboots with the latest CPLD programmable firmware and comes online.

How To Identify Hardware Levels

In order to identify the Hardware Level, perform one of these options:

  • Enter the show inventory command and read the PID/VID and SN.
        Router#show inventory
        
    NAME: "module R0", DESCR: "Cisco ASR1000 Route Processor 2"
    PID: ASR1000-RP2 , VID: V04, SN: JAEXXXXXXXX
    NAME: "module R1", DESCR: "Cisco ASR1000 Route Processor 2"
    PID: ASR1000-RP2 , VID: V04, SN: JAEXXXXXXXX
  • Read the serial number and match it in the Serial Number Validation Tool.

    The serial number can be visually identified in this picture:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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