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Cisco UCS B-Series Blade Servers

Field Notice: FN - 63662 - Emulex Mezzanine Adapters Programmed with Incorrect PHY Microcode

Field Notice: FN - 63662 - Emulex Mezzanine Adapters Programmed with Incorrect PHY Microcode

August 8, 2013


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
08-AUG-2013
Initial Public Release

Products Affected

Products Affected
N20-AE0102
N20-AE0102=

Problem Description

A limited number of Emulex N20-AE0102 mezzanine adapters were programmed with incorrect PHY microcode, which causes failure of the interface to link up.

Background

Due to a manufacturing error, a number of Emulex N20-AE0102 mezzanine adapters were programmed with incorrect PHY microcode. The network interface of these adapters fails to link up, especially when the chassis includes the N20-I6584 I/O Module (IOM). However, the issue might not be seen across all blade slots.

Problem Symptoms

The Emulex N20-AE0102 mezzanine adapter fails to link up, especially when the chassis includes the N20-I6584 IOM.

Workaround/Solution

Cisco recommends replacement of the hardware (Emulex N20-AE0102 mezzanine adapter), since the microcode on the cards cannot be modified in the field. In order to determine if your card is affected, check with the Serial Number Validation Link and fill out the UMPIRE form.

How To Identify Hardware Levels

In order to identify your hardware level, complete these steps:

  1. Identify that you have the correct PID (N20-AE0102) of the card.
  2. In order to find the serial number of your card, complete these steps:
    1. In the Unified Computing System (UCS) Manager GUI, choose Equipment > Chassis > Chassis # > Servers > Server # > Adapters.

      The Adapters pane on the right displays the serial numbers for all the adapters in the blade.

    2. In the CLI, enter these commands:
      • scope chassis
      • scope server
      • show adapter detail

      The output includes the serial numbers for all the adapters in the blade.

    3. Go to the Serial Number Validation Link and enter the serial number.

      Serial Number Validation Link

    4. If a serial number that matches is found on the website, fill out the attached replacement form.

Upgrade Program

Umpire Program - N20-AE0102, (1049544)
You will receive an email within a couple of days with an Order Number.If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/support/serviceordertool/home.svo

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
N20-AE0102=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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