Field Notice: FN - 63662 - Emulex Mezzanine Adapters Programmed with Incorrect PHY Microcode
August 8, 2013
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Initial Public Release
A limited number of Emulex N20-AE0102 mezzanine adapters were programmed with incorrect PHY microcode, which causes failure of the interface to link up.
Due to a manufacturing error, a number of Emulex N20-AE0102 mezzanine adapters were programmed with incorrect PHY microcode. The network interface of these adapters fails to link up, especially when the chassis includes the N20-I6584 I/O Module (IOM). However, the issue might not be seen across all blade slots.
The Emulex N20-AE0102 mezzanine adapter fails to link up, especially when the chassis includes the N20-I6584 IOM.
Cisco recommends replacement of the hardware (Emulex N20-AE0102 mezzanine adapter), since the microcode on the cards cannot be modified in the field. In order to determine if your card is affected, check with the Serial Number Validation Link and fill out the UMPIRE form.
How To Identify Hardware Levels
In order to identify your hardware level, complete these steps:
- Identify that you have the correct PID (N20-AE0102) of the card.
- In order to find the serial number of your card, complete these steps:
- In the Unified Computing System (UCS) Manager GUI, choose Equipment > Chassis > Chassis # > Servers > Server # > Adapters.
The Adapters pane on the right displays the serial numbers for all the adapters in the blade.
- In the CLI, enter these commands:
- scope chassis
- scope server
- show adapter detail
The output includes the serial numbers for all the adapters in the blade.
- Go to the Serial Number Validation Link and enter the serial number.
Serial Number Validation Link
- If a serial number that matches is found on the website, fill out the attached replacement form.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.