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Cisco ONS 15454 Series Multiservice Transport Platforms

Field Notice: FN - 63650 - 15454W: AMP-C, RAMP-C, RAMP-CE Recall on Linecards Shipped Earlier Than December 31, 2012. No Workaround Available.

Field Notice: FN - 63650 - 15454W: AMP-C, RAMP-C, RAMP-CE Recall on Linecards Shipped Earlier Than December 31, 2012. No Workaround Available.

Revised June 28, 2013
June 19, 2013


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
2.0
28-JUN-2013
Updated Linecard Information
1.0
19-JUN-2013
Initial Public Release

Products Affected

Products Affected Top Assembly Printed Circuit Assembly Comments HW Rev
Part # Rev. Part # Rev.
15454-OPT-AMP-C 
800-28144-07
-D0
73-10497-05
-C0 
Linecards shipped in November and December 2012 
07
15454-OPT-RAMP-C= 
800-29479-03
-C0
73-11375-02
-D0 
Cards shipped in November and December 2012 and in January 2013
03
15454-OPT-RAMP-CE= 
800-32683-02
-C0
73-11375-02
-D0 
Linecards shipped in December 2012 
02

Problem Description

On some 15454W optical amplifier modules, Teflon tape under the laser diode (LD) is in contact with the heat sink and the printed circuit board assembly (PCBA). When the laser temperature runs higher than the limit of 50 degrees Celsius, then the risk of insufficient heat dissipation occurs due to inadequate contact to the heat sink.

Background

15454W: AMP-C, RAMP-C, and RAMP linecards with a serial number provided could potentially determine a traffic outage in the case of a higher temperature that rises from the internal LD of the optical module. Teflon tape was left below the LD case and this might prevent a full thermal dissipation in normal conditions. If the temperature rises above the maximum allowed value, the LD shuts down.

Problem Symptoms

The Deg. Temp alarm or Fail Temp alarm might be triggered by the affected linecards. The impacted linecards are captured in the "How To Identify Hardware Levels" section.

Workaround/Solution

There is no identified workaround for this issue. Cisco recommends replacement of the affected linecards, which are identified by the serial number. This field notice contains a serial number validation tool which allows customers to confirm their affected hardware. The link to this serial number validation tool is located in the "How to Identify Hardware Levels" section.

How To Identify Hardware Levels

In order to determine the serial number of your linecards, complete these steps:

  1. Open the Cisco Transport Controller.
  2. From the Shelf View, select Inventory.
  3. From the Inventory tab, locate the linecard in question and compare the information from the Inventory tab. Compare the serial numbers against the serial number validation tool provided.

If you use TL1 commands, complete these steps:

  1. >ACT-USER::
  2. >RTRV-INV::ALL
  3. >CANC-USER::

Compare the information from the TL1 inventory command against the serial number validation tool provided.

A serial number validation tool is provided so customers can easily check their hardware's serial number to identify affected units.

Serial Number Validation Tool

Upgrade Program

You will receive an email within a couple of days with an Order Number.If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/support/serviceordertool/home.svo

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
15454-OPT-AMP-C=
15454-OPT-RAMP-C=
15454-OPT-RAMP-CE=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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