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Cisco TelePresence TX1300 Series

Field Notice: FN - 63636 - Manufacturer Installed Certificates (MICs) Deleted During Install of Cisco TelePresence System Software, Versions 1.9(X) and Later

Field Notice: FN - 63636 - Manufacturer Installed Certificates (MICs) Deleted During Install of Cisco TelePresence System Software, Versions 1.9(X) and Later

April 12, 2013


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
12-APR-2013
Initial Public Release

Products Affected

Products Affected Comments
CTS-13XX - CTS-1300-47 
 
CTS-TX9XXX - CTS-TX9000 
 
CTS-TX9XXX - CTS-TX9200
 
CTS-TX13XX - CTS-TX1310-65
 
CTS - Cisco TelePresence System Software for CTS500-32, CTS1300-47, TX1310-65, TX9000, TX9200
Version 1.9.1(68) 
CTS - Cisco TelePresence System Software for CTS500-32, CTS1300-47, TX1310-65, TX9000, TX9200 
Version 1.9.2(19) 
CTS - Cisco TelePresence System Software for CTS500-32, CTS1300-47, TX1310-65, TX9000, TX9200
Version 1.9.3(44) 
CTS - Cisco TelePresence System Software for CTS500-32, CTS1300-47, TX1310-65, TX9000, TX9200
Version 1.9.0(46) 
CTS - Cisco TelePresence System Software for CTS500-32, CTS1300-47, TX1310-65, TX9000, TX9200 
Version 6.0.0.1(14) 

Problem Description

After customers upgrade Cisco TelePresence System (CTS) software to version 1.9(X) or version 6.0(X) on the TelePresence CTS and TX series, they might find that:

  • The unit that attempts to register with the Cisco Unified Communications Manager (CUCM) fails registration.
  • The touch panel shows a connection issue with the Codec.

One possible cause of these problems is that the Manufacturer Installed Certificate (MIC) is missing from the unit.

Background

Cisco found that certain TelePresence endpoints failed to register with the CUCM and determined that the MIC was deleted when CTS software was upgraded. The problem occurs during an upgrade from CTS software 1.9(0) to CTS software 1.9(1) and later. 

Problem Symptoms

Cisco TelePresence screens might freeze when the message 'Trying to Establish Connection' is displayed, or the unit might fail to register with the CUCM.

Workaround/Solution

Workaround

Perform these steps in order to ensure the MIC is correctly installed:

  1. Use Secure Shell (SSH) in order to gain access to admin account.
  2. Enter the show cert mic command. If there are no certificates found, go to Step 3.
    Note: Any static network configuration is erased after Step 3.
  3. Enter the utils system factory init command.
  4. Enter the the show cert mic command again in order to verify the MIC was installed .
  5. Log in to the admin GUI in order to reconfigure the endpoint. The endpoint should register with the CUCM.

Note: Perform the camera and audio calibration after the new MIC is installed.

Solution

This problem has been resolved in the CTS software for CTS500-32, CTS1300-47, TX1310-65, TX9000, TX9200 Version 1.9.4(19) and Version 6.0.1(50).

Customers with a valid CCO login can download the latest software here.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer, and you must be logged in.

DDTS Description
CSCud56475 (registered customers only) TelePresence Codecs are missing MIC.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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