Field Notice: FN - 63595 - Prime Infrastructure Release 1.2 - NCS Releases 1.0/1.1/1.1MR - Workaround Provided

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	12-Dec-13	Initial Release
10.0	10-Oct-17	Migration to new field notice system
10.1	22-Jan-21	Corrected Formatting Issues

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Prime Infrastructure Software	1	1.2.0,1.2.1	Impacts customers who upgrade or migrate data from NCS to Prime Infrastructure Release 1.2.0
NON-IOS	Prime Network Control System Virtual Appliance Software	NCS 1	NCS1.1.0,NCS1.1.1,NCS1.1.2,NCS1.1.3	Impacts customers who perform backup and restore operations on Prime Infrastructure Release 1.2.0 and customers who upgraded to Prime Infrastructure Release 1.2.1.12
NON-IOS	Prime Network Control System Virtual Appliance Software	1	1.0.0,1.0.2	Impacts customers who upgrade or migrate data from NCS to Prime Infrastructure Release 1.2.0

Defect Information

Defect ID	Headline
CSCuc66095	High availability not able to failback to a replaced primary system
CSCud25762	Restore fail - Usr Constraints, Tbl Space & Users not match
CSCuc27362	Backups fail due to ORA-19809
CSCud08085	Restore 1.1.1.24 DB (9GB) onto 1.1.1.24 failed
CSCud49309	NCS does not start - hm logs have "No more data to read from socket"
CSCue04596	Prime Infrastructure occasionally loses licensing
CSCue14315	Restore failures due to lack of disk space
CSCub35534	Restore fails with RMAN exception (RMAN-00571) due missing log files
CSCuc27339	Duplicate tablespaces are created on primary NCS servers.
CSCud21253	High availability fails during the post HA registration step
CSCuc44786	NCS backups fail with an RMAN-00554 error
CSCud10996	Customer restore is failing with missing archived logs
CSCud16028	Upgraded system is giving assurance license pop up
CSCud61799	Prime Infrastructure 1.2 Monitoring fails with SNMP v3
CSCub23603	NCS1.2: License warning pop up is thrown when we have valid license
CSCuc03586	NCS 1.2 FCS Build - Licensing - Popup error coming for Assurance license
CSCud02904	Client and Users UI detail page throws duplicate widget with id
CSCud15988	Number Format Exception launching Controller Detail Page (Classic View)

Problem Description

Initial Description

Customers who upgrade to Prime Infrastructure Release 1.2.0 might experience issues with application usage, the login process, and partial upgrades. These issues result in downtime and slow recovery. Impacted customers are not able to migrate data from the Network Control System (NCS) reliably.

Customers who install a new release of Prime Infrastructure Release 1.2.0, without NCS data migration, might see issues with backup and restore operations.

Updated Information for Customers who Upgraded to Release 1.2.1.12

Customers who currently use Prime Infrastructure Release 1.2.1.12 are advised to migrate to Prime Infrastructure Release 1.3, and apply all of the latest patches.

These known defects in Prime Infrastructure Release 1.2.1.12 are fixed in Prime Infrastructure Release 1.3:

• CSCue04596
• CSCud15988
• CSCud61799
• CSCud21253
• CSCud02904
• CSCue14315
• CSCud49309

These defects impact the overall stability and usability of Prime Infrastructure. New customers who want to download Prime Infrastructure Release 1.2 will automatically be shown the Prime Infrastructure Release 1.3 download link on Cisco.com

Background

Initial Background Information

These issues impact customers who:

• Upgrade or migrate data from NCS Release 1.0, 1.1, or 1.1MR to Prime Infrastructure Release 1.2.0.
• Perform backup and restore operations on Prime Infrastructure Release 1.2.0.

Updated Background Information for Customers who Upgraded to Prime Infrastructure Release 1.2.1.12

These issues might be encountered after you upgrade to Prime Infrastructure Release 1.2.1.12:

• CSCue04596
• CSCud15988
• CSCud61799
• CSCud21253
• CSCud02904
• CSCue14315
• CSCud49309

Problem Symptom

Initial Problem Description

Affected Operations

The affected operations include:

• Backup and restore
• Upgrade

The issues addressed are:

• Unavailable database indexes and constraint
• Terminal Access Controller Access Control System (TACACS) data integrity
• Unavailable archive logs
• System startup during the restore operation
• Locked database user account
• Documentation updates

Affected Function

The license function is affected.

The issues addressed are:

• Popup windows
• Evaluation license not disabled in the presence of a permanent license

Affected Area

High availability (HA) is affected.

The issue addressed is failback when the primary system is replaced.

Updated Problem Description for Customers who Upgraded to Prime Infrastructure Release 1.2.1.12

• Prime Infrastructure occasionally loses licensing
• Prime Infrastructure Release 1.2 monitoring fails with Simple Network Management Protocol (SNMP) Version 3
• HA fails during the post-HA registration step
• Client and users user interface (UI) detail page throws duplicate widget with ID
• Restore failures due to lack of disk space
• NCS does not start - hm logs have "No more data to read from socket"

Workaround/Solution

Initial Workaround/Solution

For customers who plan to upgrade to Prime Infrastructure Release 1.2.0, Cisco recommends not to migrate NCS data or perform the backup and restore operations until Prime Infrastructure Release 1.2.1 is available.

For customers who already have Prime Infrastructure Release 1.2.0 installed, Cisco recommends to apply the new Prime Infrastructure point patch when it is released to their current system.

Once Prime Infrastructure server is at Release 1.2.1, customers can begin NCS data migration and normal backup and restore operations.

If upgrade issues are encountered before Prime Infrastructure Release 1.2.1 is available, contact the Cisco Technical Assistace Center and open a service request.

Prime Infrastructure Release 1.2.1 will include three deliverables to address various customer scenarios:

• Point patches (NCS Release 1.0/1.1/1.1 MR1, Prime Infrastructure Release 1.2.0)
• Prime Infrastructure Release 1.2.1 upgrade image (application bundle)
• Prime Infrastructure Release 1.2.1 new image ISO and OVA

Updated Workaround/Solution

Updated information for customers who upgraded to Prime Infrastructure Release 1.2.1.12

Release 1.3 with Update 4 provides the latest software for Release 1.3 or you can make the migration to Release 2.0.

Cisco strongly encourages customers who are moving to Prime Infrastructure Release 1.3 Update 4 or, with Software Application Support plus Upgrades (SASU), to move to Prime Infrastructure Release 2.0 free of charge. If Prime Infrastructure Release 1.2.1 is still desired, contact your Cisco Sales Representative in order to access the download.

Prime Infrastructure Release 1.3 Availability

Prime Infrastructure Release 1.3 is available on Cisco.com for download.

Download Path

Click the Downloads Home link and follow this path in order to access the download: Downloads Home > Cloud and Systems Management > Routing and Switching Management > Network Management Solutions > Prime Infrastructure

For More Information

For more information about Cisco Prime Infrastructure, visit Cisco Prime Infrastructure or send an email to ask-prime-infrastructure@cisco.com.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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