Field Notice: FN - 63565 - Unified Contact Center Express (UCCX) fails to backup critical CAD data
September 13, 2012
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Initial Public Release
CCX BACKUP/RESTORE - UCCX 8.5(1)SU2 (22.214.171.12402-22)
CCX BACKUP/RESTORE - UCCX 8.5(1)SU3 (126.96.36.19903-32)
UCCX backups are failing to backup critical CAD data. The backup of UCCX reports success, but the CAD LDAP data is not included in the backup. If the backup is restored the CAD LDAP database will not be present on the restored system.
Through the Disaster Recovery System Administration page, view the Backup Status. Open the log file for the CCXComponent backup component. The following message may be seen in the log file:
2012/08/25 23:15: Calling CAD component backup scripts
2012/08/25 23:15: Executing cmd: /opt/cisco/uccx/drf/backup/cad_do_backup.py /common/drf/backup.log
2012/08/25 23:15: Create Temporary directorys in staging area
2012/08/25 23:15: Backup LDAP
2012/08/25 23:15: Backup LDAP Script failed to work
2012/08/25 23:15: CAD component backup completed
Users may notice the loss of CAD workflows, CAD services failing to start, and failure of login from CAD after a Restore operation.
If you are running 8.5(1)SU2, download and apply 8.5(1)SU2ES03 (ciscouccx.851SU2.ES03.cop.sgn) available on Cisco.com at Download Software. The readme posted with the COP file will have installation instructions. After installation and subsequent manual or automatic backup, verify backups are completing successfully using the Solution Verification section of this document. Once a backup containing the LDAP has been obtained, apply UCCX 8.5(1)SU3 and monitor for subsequent backup failures.
If you are running 8.5(1)SU3 and you find the "Backup LDAP Script failed to work" error above in the CCXComponent backup log, please contact TAC for resolution.
Complete a backup of UCCX. Through the Disaster Recovery System admin page, view the Backup Status. Open the log file for the CCXComponent backup. The following message indicates CAD's LDAP was backed up successfully.
2012/04/16 10:24: Calling CAD component backup scripts
2012/04/16 10:24: Executing cmd: /opt/cisco/uccx/drf/backup/cad_do_backup.py /common/drf/backup.log
2012/04/16 10:24: Create Temporary directorys in staging area
2012/04/16 10:24: Backup LDAP
2012/04/16 10:25: Done executing Backup LDAP Script
2012/04/16 10:25: Backup recording files
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.