Field Notice: FN - 63517 - GainMaker System Amplifiers and GainMaker Nodes - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	09-Jan-17	Initial Release
10.0	10-Oct-17	Migration to new field notice system
10.1	14-Jan-19	Fixed Broken Image Links

Products Affected

Affected Product ID	Comments
1112G22013314000
1112G41013114000
1112G41033114000
1112G41033213000
1112G61013414000
1122G21012114000
1122G21013114000
1122G21013314000
1122G21014213000
1122G21032113000
1122G21033114000
1122G21033213000
1122G22033113000
1122G22033200000
1122G41013114000
1122G41032113000
1122G41033113000
1122G41033114000
1122G41033200000
1122G41033213000
1122G41033214000
1122G41033313000
1122G41033314000
1122G41033900000
1122G41033913000
1122G41034213000
1122G41034214000
1152G21013114000
1152G21013314000
1152G21014213000
1152G21014214000
1152G21032113000
1152G21033314000
1152G41014213000
1152G41032113000
1152G41033113000
1152G41033114000
1152G41033213000
1152G41033214000
1152G41033314000
1152G41034214000
1152G61013414000
1182G21013114000
1182G21014213000
1182G41013100000
1182G41033113000
1182G41033114000
1182G61013414000
2122G21033311121
2122G22232111122
2122G41012111111
2122G41012111121
2152G21012111111
2152G21032111121
2152G41032111121
2152G41032111122
2152G4103211112R
2152G410321111C1
2152G61032111101
345G413211117B01
345G413211117M01
345G413211127M01
345G423211117PO1
447G213211117BX1

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

The identified Amplifier and Nodes could fail due to a third party component device that was manufactured improperly. While these components may pass our manufacturing testing and tuning environment their field reliability is compromised due to this latent manufacturing defect. Only some products with a manufacturing date code between March 15th, 2012 and May 1st, 2012 will contain the affected components.

Background

This component defect has been confirmed by our supplier as being a high potential failure. The failure mode of this component is such that their failure will result in a complete failure of the amp or node they are in.

We have defined the affected component lots and have segregated them from our factory production. We have sorted through all In Process and Finished Goods inventory to remove any products that contain the affected components as of May 1st, 2012. We are currently working with remaining component inventory to address product replacement required for previously shipped units.

Problem Symptom

The exact nature of the failure is unclear at this time but projected impact could include overheating of the faulty component and eventual shutdown of the entire unit causing a total loss of gain and signal through all ports of the amplifier module.

Workaround/Solution

The recovery plan is to replace the affected units with new product. Once the affected units have been identified, a replacement order can be placed by working with Customer Service and Sales. Lead time for affected product will depend on the exact configuration of the product affected, however, Cisco has secured additional material and ramped production to cover the anticipated demand.

How To Identify Affected Products

Any of the products identified by the PIDs listed in the Products Affected section that were manufactured between March 15th and May 1st, 2012 could contain the affected components. The pictures below will help you locate the serial number and date code for any units you may possess. Use these pieces of information to identify the units that will need further screening for the affected components. If your units do not fall within the specified date range (March 15th and May 1st), you can ignore this field notice.

Using the web based screening tool, you can isolate if your devices relate to this field notice. Any product that has a Serial Number that is on this list will need to be screened to see if it contains the affected component. This screening involves removing the Forward EQ (EQ 1) of the RF amplifier module for all of the GainMaker Amps and GainMaker nodes except the GM 4 Port Node and inspecting the component for its manufacturing origin. (See photos below noting where the component is located and how to identify a good component from a bad one.) Simply stated; a good component is one which has very legible markings on it and a bad one has very faint markings. Any units with a manufacturers date code after May 1 are not affected by this field notice. These units will have only known good components installed.

How to Locate the Product Serial Number

Where to Locate Component and Determine if it is Good (Legible Markings) or Bad (Faint Markings)

What is a list of bad component lot numbers?

Lot Number ( BAD )
31473-AB
31473-AC
31473-AI
31473-AJ
31473-AK
32486-AA
32486-AB
32486-AB

Additional Information

Recovery Plan

We have sufficient known good components on hand to manufacture replacement units for any that are found to contain the affected components. We have begun building these replacement units based on our estimate of the part numbers and quantities that will be returned. We will ship the replacement units as the bad units are identified either in the field or upon return to our repair center.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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