Guest

Cisco UCS C-Series Rack Servers

Field Notice: FN 63425 - UCS C200/C210 Power Supply Overheats Under Light Load Conditions - Hardware Replacement Required

Field Notice: FN 63425 - UCS C200/C210 Power Supply Overheats Under Light Load Conditions - Hardware Replacement Required

Revised June 25, 2013
August 1, 2011


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
2.0
25-JUN-2013
Proactive replacement program closed. Change to standard RMA process.
1.0
01-AUG-2011
Initial Public Release

Products Affected

Product Top Assembly Comments HW Rev
Products Affected Part # Rev.
MDE-650WPS
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
MDE-650WPS=
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB=
A0
DMS-650WPS-SB
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
DMS-650WPS-SB=
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB=
A0
MXE-3500-K9
74-7541-01
01
Top Assembly Power Supply is subcomponent of Product Affected PID
 
MXE-3500-K9=
74-7541-01
01
Top Assembly Power Supply is subcomponent of Product Affected PID
 
MXE-3500-NFR-K9
74-7541-01
01
Top Assembly Power Supply is subcomponent of Product Affected PID
 
MXE-3500-PROMO-K9
74-7541-01
01
Top Assembly Power Supply is subcomponent of Product Affected PID
 
MXE-3500-V2-PS
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
MXE-3500-V2-RPS
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
MXE-3500-V2-RPS=
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
R200-1120402W-CH
 
 
Affected PID noted is a chassis assembly which includes a bundled power supply. Only the power supply is affected
 
R200-DISTIPSU-650W
74-7541-01
 01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB= 
A0
R210-CNFG1-N
 
 
Affected PID noted is a chassis assembly which includes a bundled power supply. Only the power supply is affected
 
R2X0-PSU2-650W-SB
74-7541-01
01
 
A0
R2X0-PSU2-650W-SB=
74-7541-01
01
 
A0
UC-R210-2121605
 
 
Affected PID noted is a chassis assembly which includes a bundled power supply. Only the power supply is affected
 
UC2-R2X0-PSU2-650W
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
SV-FRU2-PS-SB
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB
A0
SV-FRU2-PS-SB=
74-7541-01
01
Affected PID noted is for original order only, and is fulfilled with PID R2X0-PSU2-650W-SB= 
A0

Problem Description

The power supply overheats under light load conditions.

Background

The firmware-driven power supply fan control algorithm does not run the fan at a high enough speed when it detects a very light load. The power supply firmware version with this issue is 00.01.04. In a worst case failure mode, the power supply might shut off due to overheat condition.

Problem Symptoms

One or more of these symptoms might be exhibited when the power supply operates under light load:

  • The power supply heat alarm is generated.
  • The power supply is hot to the touch.
  • The power supply shuts down due to excessive heat.

Workaround/Solution

Replace the power supply with the new version. Systems with redundant power supplies allow hot swapping of one power supply at a time without shutting down the server.

These variations of Cisco Product ID R2X0-PSU2-650W-SB or R2X0-PSU2-650W-SB= have updated firmware to fix the issue:

  • Part number 74-7541-01 labeled with deviation# D119208
  • Part number 74-7541-02

Contact Cisco Technical Support if you require hardware replacement due to this issue. 

How To Identify Hardware Levels

Method 1 - Cisco Integrated Management Controller (CIMC) GUI Interface

Click the Power Supplies tab on CIMC and check the Product ID and firmware version. The affected Product ID is R2X0-PSU2-650W-SB, and the affected firmware version is 00.01.04. The updated/fixed firmware version is 00.01.05. This example displays two power supplies with fixed firmware:

This next example shows output when the older power supply Product ID R2X0-PSU2-650W is installed. This power supply is NOT affected by the overheat issue:

Method 2 - CLI

Enter these CLI commands through the management interface:

server1# scope chassis
server1 /chassis # show psu detail
Name PSU1:
In. Power (Watts): 8
Out. Power (Watts): 650
Firmware : 00.01.04
Status : Present
Product ID : R2X0-PSU2-650W-SB

This example shows affected firmware level 00.01.04. The fixed firmware level is 00.01.05.

Method 3 - External Label Identification

Affected power supplies are externally labeled with part number 74-7541-01 and no additional deviation label.

Power supplies with the firmware fix are labeled with either of the following:

  • Part number 74-7541-02
  • Part number 74-7541-01 plus a label with deviation# D119208

This example shows a power supply with a deviation label:

Deviation

Power supplies externally labeled with Deviation# D119208 have the firmware fix applied.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.