Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided

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Updated:October 11, 2017

Document ID:FN63421

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	22-Jun-11	Initial Release
10.0	11-Oct-17	Migration to new field notice system

Products Affected

Affected OS Type	Affected Release	Affected Release Number	Comments
NON-IOS	CER v.7	7.1.1(b)	Cisco Emergency Responder
NON-IOS	UCM v8	8.0(2),8.0(3),8.5(1)	Cisco Intercompany Media Engine
NON-IOS	UCM v8	8.0(2),8.0(3),8.5(1)	Cisco Unified Communications Manager
NON-IOS	UCM v7	7.0(2),7.1(2)	Cisco Unified Communications Manager Session Management Edition
NON-IOS	UCM v8	8.0(2),8.0(3),8.5(1)	Cisco Unified Communications Manager Session Management Edition
NON-IOS	UCM v8	8.0(2),8.0(3),8.5(1)	Cisco Unity Connection
NON-IOS		8.0(2),8.0(3),8.5(1)	Cisco Unified Communications Manager Business Edition 3000, 5000, 6000
NON-IOS	Unified CCX 8	8.5(1),8.5(1)SU2,8.5(1)SU1,8.5(1)SU1,8.5(1)SU2,8.5(1)SU3,8.5(1)SU4,8.5(1)SU4	Cisco Unified Contact Center Express / IP IVR
NON-IOS	CUIS Version 8	8.0(2),8.0(3),8.0.4	Cisco Unified Intelligence Center
NON-IOS	CUMA v.7	7.1(3)
NON-IOS	CUP v.8	8.0(2),8.0(3),8.5(1)
NON-IOS	CUP v.7	7.0(2)

Defect Information

Defect ID	Headline
CSCtq38640	Media check fails on Cisco UC software installation or upgrade

Problem Description

During software installation or upgrade of Cisco Unified Communications products with DVD media, the software installation process asks the user for input to perform a media check; the default selection is yes.

If the user selects yes (default) the media check fails on most systems on which the DVD media was manufactured between February, 2011 and May, 2011. The user is asked to abort the install/upgrade or proceed.

Background

Cisco performed a DVD vendor change February 2011. During this change, we also upgraded our disk imaging system to accommodate our dual-layer DVD requirements. Cisco found that the new imaging system was incorrectly modifying the DVD volume-label, leading to checksum issues and causing the media check to fail during the application installation process.

Problem Symptom

Software installation or upgrades of Unified Communications products might fail with an alarm of:

"The media check of the image: DVD is complete, and the result is: FAIL.The image which was just tested has errors. This could be due to a corrupt download or a bad disc. If applicable, please clean the disc and try again. If this test continues to fail, you should not continue the install."

Workaround/Solution

Workaround:

Customers who experience this issue can perform a manual / attended install or upgrade and then choose to skip the media check. After skipping the media check, the install/upgrade will complete normally.

Note: Skipping the media check when there are actual media failures could result in installation failure and/or unexpected system performance.

Solution:

For customers who want to execute the media check successfully, new DVD media is required.

Customers with a Cisco contract can order new media via Product Upgrade Tool (PUT).

Cisco Product Upgrade Tool

Customers that do not have a contract, but are under the new product warranty period, should contact their Cisco account team to obtain a new media kit.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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