Field Notice: FN - 63406 - 15454 CE-1000 interoperability issue with other vendor products specifically the ALU9500 MPR - Software Upgrade Recommended

Available Languages

Updated:February 12, 2018

Document ID:FN63406

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	11-Aug-11	Initial Release
10.0	09-Oct-17	Migration to new field notice system
10.1	12-Feb-18	Updated Defect Information Table

Products Affected

Affected Product ID	Comments
15454-CE-1000-4	All Revs affected

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

The CE-1000 card experiences interoperability issues with other vendor products. When connected to the ALU9500 MPR product and the interface is brought up/down several times, CRC errors are seen on the CE-1000. Once in this state, CRC errors counts increment and telnet, ping & SNMP services are impacted.

Background

A software change is available that upgrades the FPGA image to process the packet sequence differently. This new FPGA image is incorporated in the latest software 9.2.1 release downloaded after July 11, 2011. Cisco recommends upgrading to the latest release to avoid this issue.

Problem Symptom

When connected to an ALU9500 MPR port and the interface is brought up/down several times, the CE-1000 can enter into a CRC error state in which Telnet, Ping & SNMP services are impacted. This problem can be cleared if the interface is brought down/up again.

Workaround/Solution

Although this error state of the CE-1000 may be cleared by bringing the interface down/up, there is a SW change to the FPGA to process the packet sequence differently. This new FPGA image is incorporated in a patch to the SW release R9.2.1.

For customers affected by this issue, Cisco recommends upgrading to R9.2.1 in order to avoid this issue with the CE-1000.

Customers can download the SW package ons15454.TDM.K9.R9211.pkg or greater from the Cisco site, located here:

Software Download for R9.2.1

How To Identify Affected Products

All CE-1000 cards are affected by this issue.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.