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Cisco ME 3800X Series Carrier Ethernet Switch Routers

Field Notice: FN - 63402 - A batch of ME3800/ME3600 switch boxes in ME3800 platform have DC PS plastic cover missing -- replacement plastic covers will be shipped to the field for installation

Field Notice: FN - 63402 - A batch of ME3800/ME3600 switch boxes in ME3800 platform have DC PS plastic cover missing -- replacement plastic covers will be shipped to the field for installation

April 13, 2011


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
April 13, 2011
Initial Public Release.

Products Affected

Products Affected Top Assembly Rev. Comments
ME-3600X-24FS-M
800-32951-01
plastic covers on DC PS missing
ME-3600X-24TS-M
800-32955-01
plastic covers on DC PS missing
PWR-ME3KX-DC
341-0351-01
plastic covers on DC PS missing
ME-3800X-24FS-M
800-31465-01
plastic covers on DC PS missing

Problem Description

From November 2010 to mid-December 2010, ME3600/ME3800 switches were shipped without the plastic housing covering the DC terminal.

This plastic cover is a safety control to avoid shock hazard and bridging hazards. When the housing cover is not attached, there is a risk of electric shock if human contact occurs with the exposed DC terminal. There also is a risk these switches could experience an electric short that could cause performance interruption if the DC terminal is contacted (jewelry, other metals, etc.).

The plastic housing cover should be installed immediately on any ME3600/3800 switches for the affected units where such safety cover is missing.

Background

The plastic housing was not installed on DC terminals of the ME-3600X-24FS-M, ME-3800X-24FS-M, and ME-3600X-24TS-M switches prior to shipment for the period November 2010 through mid-December 2010.

The production process has been updated to include installation of plastic housing covers on DC terminals of the ME3600/ME3800 switch boxes before shipment. We have not identified any other products that were shipped without the plastic housing cover.

Customers have been identified that purchased these switches during the impacted period, and Cisco is shipping out the plastic housing covers to these customers to be installed in the field by Cisco channel partners who sold units that were missing this important safety control.

Problem Symptoms

See the attached picture for the appearance of the plastic housing and its position on the DC terminal.

Workaround/Solution

Affected customers have been identified. Cisco is shipping out plastic housing to these customers, with instructions for the customer to install the plastic housing over the DC terminals in the field. Cisco does not recommend replacement (RMA) for these affected M3600/ME3800 boxes.

No action required by other customers with the same products.

How To Identify Hardware Levels

Refer to the Problem Symptoms section for the appearance and position of the plastic housing on the DC terminal of the switch box. Instructions on how to insert the plastic housing are also provided there.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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