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Cisco ONS 15454 Series Multiservice Provisioning Platforms

Field Notice: FN - 63388 - 15454-OPT-AMP-C Certain cards at risk of traffic outage due to firmware upgrade, replacement recommended

Field Notice: FN - 63388 -15454-OPT-AMP-C Certain cards at risk of traffic outage due to firmware upgrade, replacement recommended

Revised June 3, 2011

May 4, 2011


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
03-JUN-2011
Updated Background section.
1.0
04-MAY-2011
Initial Public Release

Products Affected

Products Affected Comments
15454-OPT-AMP-C
Affected HW

Problem Description

Some specific 15454-OPT-AMP-C= cards are potentially at risk of traffic outage while performing a firmware upgrade of the optical module.

Background

The problem may occur only in the case when SW is being downloaded which includes a new version of optical module firmware. Other SW downloads which do not modify the optical module firmware, are not exposed to this issue.

The root cause of the problem is a defective CPLD (Complex Programmable Logic Device) component installed on some specific cards produced in a specific timeframe. This issue has since been corrected.

Problem Symptoms

15454-OPT-AMP-C= cards effected by this issue will experience potential traffic outtages while loading SW which updates the optical module firmware.

Workaround/Solution

There is no identified workaround for this issue. Cisco recommends replacement for affected cards which can be identified by serial number. This field notice contains a serial number validation tool which allows customers to confirm their affected hardware. The link to this serial number validation tool can be found in the "How to Identify Hardware Level" section of this field notice.

How To Identify Hardware Levels

To determine the serial number of your line cards:

Open Cisco Transport Controller.
From the Shelf View, select Inventory
From the Inventory tab, locate the line card in question and compare the information from the Inventory tab. Compare the serial numbers against the serial number validation tool provided.

If you are using TL1 commands.
1. >ACT-USER::
2. >RTRV-INV::ALL
3. >CANC-USER::

Compare the information from the TL1 inventory command against the serial number validation tool provided.


A serial number validation tool has been provided so customers can easily check their hardware's serial number to identify affected units.

Serial Number Validation Tool

Upgrade Program

15454-OPT-AMP-C
If you want to check status on a previously booked upgrade, please refer to the Status Tool (Please note: you must have a sales order number in addition to a CCO User ID and Password to access this site):http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

For questions about an upgrade order already submitted, please send an email with your order number in the subject line to:upgrades-support@cisco.com
You will receive a response within 24 hours Monday-Friday not including US Holidays.


Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
15454-OPT-AMP-C
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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