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Cisco ONS 15454 Series Multiservice Provisioning Platforms

Field Notice: FN - 63361 - 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE: Possible mechanical interference issues with faceplates and certain heatpipes - Unit Replacement Recommended

Field Notice: FN - 63361 - 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE: Possible mechanical interference issues with faceplates and certain heatpipes - Unit Replacement Recommended

Revised August 24, 2012

November 30, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
24-AUG-2012
Removal of Replacement Program With Notification
1.0
30-NOV-2010
Initial Public Release

Products Affected

Products Affected Comments
15454-10GE-XP Affected HW
15454-10GE-XP= Affected HW
15454-10GE-XPE Affected HW
15454-10GE-XPE= Affected HW
15454-OTU2-XP Affected HW
15454-OTU2-XP= Affected HW

Problem Description

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Notice:
Replacement program has expired on 7/18/12. Customers experiencing the issues should use the normal RMA process to replace units going forward. 
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Some 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE cards assembled with faceplates and heatpipes by a certain vendor could have mechanical interference issues when plugging the last card into a fully equipped 15454, M2 or M6 chassis. The heatpipes assembled on some cards exceeds the maximum height and can interfere with adjacent cards.

Improved heat-pipe assembly and new version faceplates are being released to provide a greater clearance during card insertion.

Background

A Mechanical interference issue was highlighted at a customer with inserting the 15454-OTU2-XP line cards in the M6 chassis.

This issue has been root caused to a specific vendor's heat-pipe assembled on some 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE cards which exceeded the maximum height and can interfere with adjacent cards.

Improved heat-pipe assembly and new version faceplates are being released to provide a greater clearance during card insertion.

Problem Symptoms

Mechanical interference issues may exists with certain 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE line cards when plugging these unit into a fully equipped 15454, M2 or M6 chassis.

Workaround/Solution

For affected units, there is no field workaround procedure identified. Improved heat-pipe assembly and new version faceplate are being released to provide a greater clearance during card insertion. For affected units in the field, Cisco recommends a fix-on-fail strategy for which units may be sent back for replacement.

Specific units are identified by serial number. A serial number validation tool has been provided below to validate affected units. Units indentified as "affected" may be returned to Cisco for replacement/rework.

How To Identify Hardware Levels

To determine the serial number of your 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE line cards:

Open Cisco Transport Controller.
From the Shelf View, select Inventory
From the Inventory tab, locate the 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE line cards and compare the information from the Inventory tab. Compare the serial numbers against the serial number validation tool provided.

If you are using TL1 commands.
1. >ACT-USER::
2. >RTRV-INV::ALL
3. >CANC-USER::

Compare the information from the TL1 inventory command against the serial number validation tool provided.


A serial number validation tool has been provided so customers can easily check their hardware's serial number to identify affected units.

Serial Number Validation Tool

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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