Field Notice: FN - 63315 - CP-79XX IP Phones, Front Label May Fall off After a Given Period of Time - Replace on Failure
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
|
1.0
|
03-Aug-16
|
Initial Release
|
|
10.0
|
25-Oct-17
|
Migration to new field notice system
|
|
10.1
|
31-Jan-19
|
Fixed Broken Image Links
|
Products Affected
| Affected Product ID | Comments |
|---|---|
|
CP-7940G
|
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|
CP-7940G-APAC
|
|
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CP-7940G-APACSP
|
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CP-7940G-BZ1
|
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CP-7940G-CCME
|
|
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CP-7940G-CH1
|
|
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CP-7940G-PROMO
|
|
|
CP-7940G-SP
|
|
|
CP-7940G-SPB
|
|
|
CP-7940G=
|
|
|
CP-7941G
|
|
|
CP-7941G-CCME
|
|
|
CP-7941G-CFE
|
|
|
CP-7941G-CH1
|
|
|
CP-7941G-ITA-S2=
|
|
|
CP-7941G-ITA-S3=
|
|
|
CP-7941G-PROMO
|
|
|
CP-7941G-SPB
|
|
|
CP-7941G=
|
|
|
CP-7942G
|
|
|
CP-7942G-APAC
|
|
|
CP-7942G-APACSP
|
|
|
CP-7942G-CCME
|
|
|
CP-7942G-CH1
|
|
|
CP-7942G-ITA-S2=
|
|
|
CP-7942G-ITA-S3=
|
|
|
CP-7945G
|
|
|
CP-7945G-CCME
|
|
|
CP-7945G-CH1
|
|
|
CP-7945G=
|
|
|
CP-7960-BUN
|
|
|
CP-7960G-BZ1
|
|
|
CP-7960G-CCME
|
|
|
CP-7960G-CH1
|
|
|
CP-7960G-SP
|
|
|
CP-7960G=
|
|
|
CP-7961G
|
|
|
CP-7961G-CCME
|
|
|
CP-7961G-CCME=
|
|
|
CP-7961G-CH1
|
|
|
CP-7961G=
|
|
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CP-7962G
|
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CP-7962G-CCME
|
|
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CP-7962G-CH1
|
|
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CP-7962G-ITA-S1=
|
|
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CP-7962G=
|
|
|
CP-7965
|
|
|
CP-7965G
|
|
|
CP-7965G-CCME
|
|
|
CP-7965G-CH1
|
|
|
CP-7965G=
|
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|
CP-7970G
|
|
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CP-7970G-CH1
|
|
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CP-7970G-CTS
|
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CP-7970G=
|
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CP-7975G
|
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CP-7975G-CCME
|
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CP-7975G-CFE
|
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CP-7975G-CH1
|
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CP-7975G-CTS
|
|
|
CP-7975G=
|
Defect Information
| Defect ID | Headline |
|---|---|
| CSCvf34445 | There were no defects filed with this field notice at the time of publication. |
Problem Description
Cisco IP Phone front labels will peel off after a certain period of time.
Background
Cisco has determined that one of our manufacturing suppliers may have a quality issue in the raw material for the labels on the Cisco IP Phone models listed above.
Problem Symptom
The label will peel off after a period of time. Customers may encounter this in as little as five days after placing the label on the Cisco IP Phone.
Workaround/Solution
Customers who have IP Phones in the affected serial number range may order replacement labels at no cost. To request the replacement labels, customers may call TAC and request replacement labels.
Note: Each label package (CP-7900-LABEL-50=) will contain 50 labels in total.
How To Identify Affected Products
For the purposes of this Field Notice, use only the serial numbers listed above to identify the units that may exhibit label issues. No other serial numbers are affected. Customers can find the S/N from either the back of the phone or the bottom of the phone (please refer to these two photos):
CP-7942G/CP-7962G
CP-7940G/CP-7960G
Please use this link to verify your serial number(s).
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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