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Cisco Emergency Responder

Field Notice: FN#63307 - Cisco Emergency Responder 7.1.X, 7.0.X, 2.0.X, and 1.X.X are unable to locate Cisco IP Phones with a MAC address starting with "9", Update required

Field Notice:

Revised April 14, 2010

March 04, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
04-14-2010
Added content to the Solution section
1.0
03-04-2010
Initial Public Release

Products Affected

Products Affected Comments
Cisco Emergency Responder - 1.1(X)
Cisco Emergency Responder releases 1.1(X) have reached End of Life and are no longer supported.
Cisco Emergency Responder - 1.2(X)
Cisco Emergency Responder releases 1.2(X) have reached End of Software Maintenance and no fix will be made available for these releases. 
Cisco Emergency Responder - 1.3(X)
Cisco Emergency Responder releases 1.3(X) have reached End of Software Maintenance and no fix will be made available for these releases.
Cisco Emergency Responder - 2.0(X)
All versions
Cisco Emergency Responder - 7.0(X)
All versions
Cisco Emergency Responder - 7.1(X)
All versions

Problem Description

The locations of Cisco IP phones with MAC addresses that start with the digit 9 are not discovered successfully by Cisco Emergency Responder (CER). Emergency calls from these IP phones are treated as configured by the administrator for the default ERL by Cisco Emergency Responder.

Background

A Cisco Emergency Responder issue was recently exposed after Cisco began manufacture of IP phones with MAC addresses that start with 9. Prior to 12/04/09, no Cisco IP phones were manufactured with MAC addresses that start with 9.

Problem Symptoms

Cisco IP phones with MAC addresses that start with 9 are not discovered by Cisco Emergency Responder (CER). These phones do not show up on any of the screens in CER including Switch Ports, IP Subnets, Unlocated Phones, and ERL Debug Tool. However, if these phones are added as Manual Phones, they are listed under the Manual Phones list.

Workaround/Solution

Workaround

Customers with Cisco Emergency Responder 1.X must upgrade to Cisco Emergency Responder 7.X and install the file mentioned below.

Customers with Cisco Emergency Responder 2.0, 7.0 or 7.1 must download a small file from Cisco.com and install it on all Cisco Emergency Responder servers (publishers and subscribers). Registered customers may download the temporary patch at these locations:

Cisco Emergency Responder 2.0(X) (registered customers only)

Cisco Emergency Responder 7.0(X) (registered customers only)

Cisco Emergency Responder 7.1(X) (registered customers only)

Note: The changes installed by these files are NOT preserved in a subsequent upgrade, so the appropriate file must be reinstalled after an upgrade with any version of Cisco Emergency Responder 2.0. Cisco Emergency Responder 7.0(3b) and 7.1(1a), which are currently available on Cisco.com, contain the permanent fix and customers do not have to take further action after installing these versions.

Solution

Customers with Cisco Emergency Responder 7.0 or 7.1 must download the permanent fix from Cisco.com and install it on all Cisco Emergency Responder servers (publishers and subscribers). Registered customers may download the fix at the following locations:

Cisco Emergency Responder 7.0(3b)

Cisco Emergency Responder 7.1(1a)

Note: A new version of Cisco Emergency Responder 2.0 will not be made available because the workaround will remain effective until the system is upgraded to Cisco Emergency Responder 7.X or later. Customers with Cisco Emergency Responder 1.X must upgrade to Cisco Emergency Responder 7.X or later.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCte87946 (registered customers only) CER is unable to locate IP phones where the MAC address starts with "9"

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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