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Cisco ONS 15454 Series Multiservice Provisioning Platforms

Field Notice: FN - 63305 - 15454-ML1000-2 - Interoperability issues between the 15454-ML1000-2 and CAT4507 with auto negotiation enabled

Field Notice: FN - 63305 - 15454-ML1000-2 - Interoperability issues between the 15454-ML1000-2 and CAT4507 with auto negotiation enabled

Revised July 6, 2012

June 17, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.4
06-JUL-2012
Removed Umpire program and submittal form
1.3
22-JUL-2011
Added Program Expiration Notice to Problem Description section
1.2
04-OCT-2010
Updates to Replacement Form for FRUs (=)
1.1
02-AUG-2010
Updates to Replacement Form.
1.0
17-JUN-2010
Initial Public Release

Products Affected

Products Affected
15454-ML1000-2 
15454-ML1000-2= 
15454E-ML1000-2 
15454E-ML1000-2= 

Problem Description

*** Program Expiration Notice ***************************************************************************

The replacement program for this issue will expire on 12/16/11.
Customers affected by this issue should start the replacement process prior to the expiration date.

************************************************************************************************************

The link between the CAT4507 switch and 15454-ML1000-2 does not come up with auto negotiation enabled on each side of the link. To date, this link issue has only been seen when the 15454-ML1000-2 and CAT4507 switch are interconnected.

Background

This issue has been the root caused to a BOM change on the ML1000-2.

A recent BOM change introduced by ECO (E094946) to replace an EOL'd Ethernet Transceiver (15-3823-02) in the PHY PLL Loop circuit to a new Ethernet Transceiver (15-3166-01) was not complete.

The new device (15-3166-01) requires an additional passive device adaptation in order to have the same PLL locking performance of the original part (15-3823-02).

To resolve this problem, deviation D107790 and ECO E100051 has been issued to add the passive devices needed to restore the PLL locking performance of the ML1000-2 card.

This field notice recalls & reworks all affected units produced using 15-3166-01 to provide the necessary passive device adaptation under ECO E100051.

Problem Symptoms

The link between the 15454-ML1000-2 and the CAT4507 (specifically) will go down when auto negotiation is enabled on each side of the link.

Workaround/Solution

As a workaround, customers can disable auto negotiation on both sides of the link between the CAT4507 and the 15454-ML1000-2.

Replacement of affected hardware is recommended.

New products that were manufactured under Engineering Change Order (ECO) E100051 are guaranteed to be free of this problem. Refer to "How to Identify Hardware Levels" below for instructions on how to identify affected in-service product.

Product shipped from Service Logistics may still exhibit this problem. To ensure an RMA replacement is NOT affected by this problem, request an
RMA coded as shown below:
Service Level: Mfg New - 3rd Bus Day NON BILLABLE
Failure Class: Administrative Request
Failure Code: Field Notice Alert - FN63305

Note: Service level agreements do not apply to RMAs coded as shown above.

How To Identify Hardware Levels

In addition to the product versions indicated in the "Product Affected" section of this field notice, a link to a serial number validation tool has been provided. This tool will confirm whether hardware is affected or not.

Serial Number Validation Tool Here

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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