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Cisco Security Monitoring, Analysis and Response System

Field Notice: FN - 63285 - CS-MARS-25/25R Appliances - Some Third-Party Hard Drives Have an Increased Chance of Data Corruption

Field Notice: FN - 63285 - CS-MARS-25/25R Appliances - Some Third-Party Hard Drives Have an Increased Chance of Data Corruption

Published Date March 23, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
23-MAR-2010
Initial public release

Products Affected

Products Affected
CS-MARS-25 
CS-MARS-25-K9 
CS-MARS-25R-K9 

Problem Description

In some third party hard drives installed on the CS-MARS 25/25R appliances, there is a higher rate of failure due to a mismatch between the hard drive and the firmware running to support it.

Background

If you received a CS-MARS 25/25R appliance with a serial number between FTX1235xxxx - FTX1308xxxx, please follow the steps below to determine if your firmware needs to be updated. Note that only a small subset of the above products are affected by this issue.

Problem Symptoms

Hard drives might fail after just a few months of operation during some power cycle operations, leading to data corruption and requiring RMA of the CS-MARS 25/25R.

Workaround/Solution

  1. Download the cs-mars_25R-25_fw_upgrade_SN06.iso image from http://www.cisco.com/cgi-bin/tablebuild.pl/cs-mars-misc, and burn the image on a CD.
  2. Insert the CD into the DVD drive of the CS-MARS 25/25R.
  3. Reboot the CS-MARS 25/25R.
  4. Once the readme file appears, press F10 to continue.
  5. At the menu screen, press S to scan the bus. This should show the following:
        Hard disk drive Model#    Serial number   Firmware 
    ST3250310NS xxxxxx SN05
    If the hard disk firmware version displays SN05, then press any key to continue, and go to Step 6. Otherwise, go to Step 10 to continue.
  6. Press A to update the hard disk firmware.
  7. Once the firmware update is complete, press any key to continue. The CS-MARS box is powered down.
  8. Power up the system with the CD in the DVD drive.
  9. Repeat steps 1-5 above to verify that the hard disk firmware version has changed to SN06.
  10. Press any key to continue.
  11. Press Z for Done and then press any key to continue. At this point, the CS-MARS appliance powers down.
  12. Power up the CS-MARS appliance, and remove the CD from the DVD drive.

How To Identify Hardware Levels

See Workaround/Solution section of this field notice for procedures to identify hardware levels.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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