Field Notice: FN - 63285 - CS-MARS-25/25R Appliances - Some Third-Party Hard Drives Have an Increased Chance of Data Corruption
Published Date March 23, 2010
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Initial public release
In some third party hard drives installed on the CS-MARS 25/25R appliances, there is a higher rate of failure due to a mismatch between the hard drive and the firmware running to support it.
If you received a CS-MARS 25/25R appliance with a serial number between FTX1235xxxx - FTX1308xxxx, please follow the steps below to determine if your firmware needs to be updated. Note that only a small subset of the above products are affected by this issue.
Hard drives might fail after just a few months of operation during some power cycle operations, leading to data corruption and requiring RMA of the CS-MARS 25/25R.