Field Notice: FN - 63284 - CS-MARS-110/110R/210/GC2/GC2R Appliances - Some Third-Party Hard Drives Have an Increased Chance of Data Corruption
March 24, 2010
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Initial Public Release
In some third-party hard drives installed on the CS-MARS 110/110R/210/GC2/GC2R appliances, there is a higher rate of failure due to a mismatch between the hard drive and the firmware running to support it.
If you received a CS-MARS 110/110R/210/GC2/GC2R appliance with a serial number between FTX1224xxxx - FTX1332xxxx, please perform these steps to determine if your firmware needs to be updated.
The hard drives may fail after a few months operation during a power cycle, leading to data corruption and requiring RMA of the HDD for the CS-MARS 110/110R/210/GC2/GC2R appliance.
Note: Run these steps from the console via a monitor and keyboard connection to the CS-MARS:
Identify whether you have one of the hard drives in question.
You can determine whether you have hard drives that must be updated by:
Running the raidstatus command from the pnadmin CLI. Reference the hard drive firmware version, located to the right of the HDD Model number (of the format STXXX) in the raidstatus command output. If the firmware version reads "SN05", a firmware upgrade is required.
Example: PD Status Size & Block Model Serial# Online 476940MB [0x3a386030 Sectors] ATA ST3500320NS SN05 9QMBVWET
Hit any key to exit the raidstatus display to get back to the prompt.
Another check is to see if your CS-MARS 110/110R/210/GC2/GC2R appliance has a serial number between FTX1224xxxx - FTX1332xxxx. If so, perform these steps to update the firmware:
Upgrade the firmware on the CS-MARS 110/110R/210/GC2/GC2R appliance.