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Cisco TelePresence System 3000 Series

Field Notice: FN - 63279 - TelePresence Light Fixture Labels Have Incorrect Japanese Safety Marking - Please Contact Cisco to Receive the Correct Label Marking

Field Notice: FN - 63279 - TelePresence Light Fixture Labels Have Incorrect Japanese Safety Marking - Please Contact Cisco to Receive the Correct Label Marking

November 18, 2009


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
18-NOV-2009
Initial Public Release

Products Affected

Products Affected
CTS-LIGHT-FIXT-JP

Problem Description

The CTS-LIGHT-FIXT-JP (used for TelePresence systems CTS-1000, CTS-3000, CTS-3200) has the wrong Japanese safety marking.

Background

For shipments prior to June 2009, the CTS-LIGHT-FIXT-JP parts have an incorrect "PSE MARK" Japanese safety marking.

Affected units will be in the Serial Number range shown here:
Serial Number.

Problem Symptoms

An incorrect label indicates the product is not compliant with safety regulations.

Workaround/Solution

Customers and partners who want to correct the label must send an email to tp-light-label-japan@cisco.com.

Correction labels are available and will be provided by request.

How To Identify Hardware Levels

Please see below for the location and format of the Light Fixture Labels:
Figure 1

Figure 2

Figure 3

 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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