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Cisco Security Monitoring, Analysis and Response System

Field Notice: FN - 63267 - CS-MARS-110(R)/110/210/GC2(R)/GC2 RAID Controller Error May Cause System to Hang or Experience Data Loss - Need to Upgrade RAID Controller Firmware

Field Notice: FN - 63267 - CS-MARS-110(R)/110/210/GC2(R)/GC2 RAID Controller Error May Cause System to Hang or Experience Data Loss - Need to Upgrade RAID Controller Firmware

September 8, 2009


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
08-SEPT-2009
Initial Public Release.

Products Affected

Products Affected
CS-MARS-110-K9
CS-MARS-110R-K9
CS-MARS-210-K9
CS-MARS-GC2-K9
CS-MARS-GC2R-K9

Problem Description

In some instances, a CS-MARS-110(R)/110/210/GC2/GC2(R) may hang due to issues in the older version of RAID controller firmware, requiring a manual reboot. In rare cases, customers may experience data loss on power up.

Background

This issue is tracked by CSCsx76900.

Problem Symptom

The CS-MARS appliance may hang and become non-responsive.

To check the firmware version use the raidstatus CLI command.

The firmware version value in the raidstatus command should be under 1.12.220-0560.

Workaround/Solution

This problem is currently under investigation.

Upgrade the CS-MARS firmware to the latest version by following these instructions:

Procedure for Upgrading the RAID BIOS

Step 1: Download the RAID firmware ISO image (cs-mars_raid_1-12-220-0560.iso) from the CS-MARS supplementary files Software Download site:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=279644034

This site requires that you login with your Cisco Connection Online login name and password.

Step 2: Burn the .ISO image to a Compact Disc (CD).

Step 3: Connect a keyboard and an external monitor to the MARS appliance. Establish a direct console connection.

Step 4: Place the RAID Firmware CD into the MARS appliance DVD drive.

Step 5: Reboot the MARS appliance (Enter the reboot CLI command, or power cycle the appliance).

MARS executes a batch file on the CD that launches the RAID BIOS update utility which prompts you to upgrade the RAID firmware.

Step 6: Press Enter when the BIOS upgrade utility displays "Upgrade RAID Firmware". MARS then upgrades the firmware and returns you to the DOS shell prompt, "R >".

Step 7: Remove the CD from the MARS DVD drive, and reboot MARS with Ctrl+Alt+Del. MARS reboots normally.

Step 8: Login to the MARS appliance.

Step 9: Verify the RAID BIOS upgrade by entering the raidstatus CLI command at the "pnadmin >" prompt.

The firmware version should be 1.12.220-0560 or more recent.

The RAID array components should have the same status as before the upgrade.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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