Field Notice: FN - 63251 - Cisco Catalyst 3560V2 and 3750V2 Series Switches Have Redundant Power Supply Covers of Incorrect Size - Replace on Failure
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
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1.0
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31-Oct-13
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Initial Release
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10.0
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11-Oct-17
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Migration to new field notice system
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10.1
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04-Mar-19
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Updated the Defect Information Section
|
Products Affected
| Affected Product ID | Comments |
|---|---|
|
WS-C3560V2-24PS-E
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WS-C3560V2-24PS-S
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WS-C3560V2-24TS-E
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WS-C3560V2-24TS-S
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WS-C3560V2-24TS-SD
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WS-C3560V2-48PS-E
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WS-C3560V2-48PS-S
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WS-C3560V2-48TS-E
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WS-C3560V2-48TS-S
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WS-C3750V2-24PS-E
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WS-C3750V2-24PS-S
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WS-C3750V2-24TS-E
|
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WS-C3750V2-24TS-S
|
|
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WS-C3750V2-48PS-E
|
|
|
WS-C3750V2-48PS-S
|
|
|
WS-C3750V2-48TS-E
|
|
|
WS-C3750V2-48TS-S
|
Defect Information
| Defect ID | Headline |
|---|---|
| CSCvf34445 | There were no defects filed with this field notice at the time of publication. |
Problem Description
The Redundant Power Supply (RPS) cover that is included in the accessory kit for the affected Cisco Catalyst 3560V2 and 3750V2 Series switches is the incorrect size. For customers who choose to mount the affected switches vertically, this might be a safety issue, as the RPS cover does not fit properly over the RPS connector. Without the proper RPS cover present over the RPS connector, it is possible for material to escape from within the switch.
Background
All Cisco Catalyst 3560V2 and 3750V2 Series switches (except the DC Version) that shipped before June 5, 2009, are affected (includes all serial numbers LLL1323NNNN and earlier).
Problem Symptom
For the affected Cisco Catalyst 3560V2 and 3750V2 Series switches that are mounted vertically, the RPS cover does not fit properly over the RPS connector.
Workaround/Solution
In order to determine whether a Cisco Catalyst 3560V2 or 3750V2 Series switch is affected, please use the Serial Number Validation (SNV) Tool.
For affected products with serial numbers that are verified by the SNV Tool, please contact the Cisco Technical Assistance Center (TAC) and request a hardware replacement.
How To Identify Affected Products
In order to find the Cisco Part ID (PID) and serial number of a Cisco Catalyst 3560V2 and 3750V2 Series switch, please use the show version commands listed here. This sample output is for a Cisco Catalyst 3750V2 Series switch with a PID of WS-C3750V2-24TS-S and a serial number of FDO1302Z1JL.
Switch#show version | include Model number Model number : WS-C3750V2-24TS-S Switch#show version | include System serial number System serial number : FDO1302Z1JL
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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