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Cisco Catalyst 3560 Series Switches

Field Notice: FN - 63251 - Cisco Catalyst 3560V2 and 3750V2 Series Switches Have Redundant Power Supply Covers of Incorrect Size - Replacement Recommended

Revised November 4, 2013


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.2 04-NOV-2013 Removed reference to the UMPIRE Program.
1.1 06-MAR-2012 Updated for grammar and clarity.
1.0 17-DEC-2010 Initial Public Release

Products Affected

Products
Type Tech Group BU Family / SW Type Line / SW Id WH Id / SW Ver Part #
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2DAT WS-C3560V2-24TS-E 800-32968-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2DAT WS-C3560V2-24TS-S 800-31050-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2DAT WS-C3560V2-24TS-SD 800-31059-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2DAT WS-C3560V2-48TS-E 800-32970-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2DAT WS-C3560V2-48TS-S 800-31056-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2POE WS-C3560V2-24PS-E 800-32964-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2POE WS-C3560V2-24PS-S 800-31038-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2POE WS-C3560V2-48PS-E 800-32966-01
Hardware (ESG) Ethernet Systems Group  LSBU C3560 3560V2POE WS-C3560V2-48PS-S 800-31044-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2DAT WS-C3750V2-24TS-E 800-32967-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2DAT WS-C3750V2-24TS-S 800-31047-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2DAT WS-C3750V2-48TS-E 800-32969-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2DAT WS-C3750V2-48TS-S 800-31053-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2POE WS-C3750V2-24PS-E 800-32963-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2POE WS-C3750V2-24PS-S 800-31035-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2POE WS-C3750V2-48PS-E 800-32965-01
Hardware (ESG) Ethernet Systems Group  LSBU C3750 3750V2POE WS-C3750V2-48PS-S 800-31041-01

Problem Description

The Redundant Power Supply (RPS) cover that is included in the accessory kit for the affected Cisco Catalyst 3560V2 and 3750V2 Series switches is the incorrect size. For customers who choose to mount the affected switches vertically, this might be a safety issue, as the RPS cover does not fit properly over the RPS connector. Without the proper RPS cover present over the RPS connector, it is possible for material to escape from within the switch.

Background

All Cisco Catalyst 3560V2 and 3750V2 Series switches (except the DC Version) that shipped before June 5, 2009, are affected (includes all serial numbers LLL1323NNNN and earlier).

Problem Symptom

For the affected Cisco Catalyst 3560V2 and 3750V2 Series switches that are mounted vertically, the RPS cover does not fit properly over the RPS connector.

Workaround/Solution

In order to determine whether a Cisco Catalyst 3560V2 or 3750V2 Series switch is affected, please use the Serial Number Validation (SNV) Tool

For affected products with serial numbers that are verified by the SNV Tool, please contact the Cisco Technical Assistance Center (TAC) and request a hardware replacement.

How To Identify Hardware Levels

In order to find the Cisco Part ID (PID) and serial number of a Cisco Catalyst 3560V2 and 3750V2 Series switch, please use the show version commands listed here. This sample output is for a Cisco Catalyst 3750V2 Series switch with a PID of WS-C3750V2-24TS-S and a serial number of FDO1302Z1JL

Switch#show version | include Model number 
Model number : WS-C3750V2-24TS-S 

Switch#show version | include System serial number 
System serial number : FDO1302Z1JL

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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