Guest

Cisco Catalyst 3750 Metro Series Switches

Field Notice: FN - 63245 - WS-CBS3110G-S, WS-CBS3110G-S-I, WS-CBS3120G-S, WS-CBS3120X-S, WS-CBS3125X-S, WS-CBS3130G-S, WS-CBS3130G-S-F, WS-CBS3130X-S, WS-CBS3130X-S-F Stacking Connector May Experience Premature Failure upon Insertion

Field Notice: FN - 63245 - WS-CBS3110G-S, WS-CBS3110G-S-I, WS-CBS3120G-S, WS-CBS3120X-S, WS-CBS3125X-S, WS-CBS3130G-S, WS-CBS3130G-S-F, WS-CBS3130X-S, WS-CBS3130X-S-F Stacking Connector May Experience Premature Failure upon Insertion

Revised July 21, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
21-JUL-2010
Update made to Workaround/Solution section; UMPIRE form removed.
1.0
22-SEP-2009
Initial Public Release

Products Affected

Product
Products affected
WS-CBS3110G-S
WS-CBS3110G-S-I
WS-CBS3120G-S
WS-CBS3120X-S
WS-CBS3125X-S
WS-CBS3130G-S
WS-CBS3130G-S-F
WS-CBS3130X-S
WS-CBS3130X-S-F

Problem Description

A defect exists on the stacking connector. The cable connector on the blade products listed in the Products Affected section can break after a few insertions.

Background

During the manufacturing process, the connector leads of the stacking connectors used on the affected blade products were improperly stressed, thereby creating the potential for breakage with each re-connection to the stack connector.

If the stacking feature of the product is not used, the problem will never be encountered.

Problem Symptoms

This problem only affects the stacking connector. Potential problems range from no problems to intermittent problems to complete failure of the stacking feature.

Workaround/Solution

Replace the affected hardware only if the serial number is identified as affected and the Version ID is V01.

If you have Version ID V02 or later, then the product is not affected.

Refer to the How to Identify Hardware Levels section below for instructions on how to find the version of an in-service product.

To replace an affected product, please contact the Cisco Technical Assistance Center (TAC) and reference this Field Notice.

How To Identify Hardware Levels

To determine if a specific serial number is affected or not, use the Serial Number Validation Tool for FN #63245.

To determine the version of a blade, use the show version command.

Sample show version:

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 00:1D:E5:78:08:00
Motherboard assembly number : 73-11254-08
Motherboard serial number : FOC11371HBA
Model revision number : A0
Motherboard revision number : A0
Model number : WS-CBS3130G-S
System serial number : FOC1137H01A<--- Check serial number
Top Assembly Part Number : 800-30087-01
Top Assembly Revision Number : A0
Version ID : V01<--- Check Version ID
CLEI Code Number : COUIAN5CAA
Hardware Board Revision Number : 0x03

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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