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CiscoWorks LAN Management Solution 3.2 and earlier

Field Notice: FN - 63228 - Contract Connection Reports in RME Fail Because of Changes in the Cisco.com Environment

Field Notice: FN - 63228 - Contract Connection Reports in RME Fail Because of Changes in the Cisco.com Environment

April 22, 2009


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
22-APR-2009
Initial Public Release

Products Affected

Products Affected
CiscoWorks Resource Manager Essentials (RME) Versions 4.0.5, 4.0.6, 4.1, 4.1.1, and 4.2

Problem Description

Contract Connection Reports in RME uses certain URLs in Cisco.com to fetch the data associated with the contract specified by the user. The Contract Connection module within Cisco.com has now migrated to a new environment which mandates user authentication before returning the contract data. The existing Contract Connection Reports in RME will fail to generate the desired report as the URL used for communicating with Cisco.com has been modified.

Background

Contract Connection module within Cisco.com has now been migrated to a new environment. This environment has improved security, and the new URLs mandate authenticating user details before returning the contract data.

Problem Symptoms

Contract Connection Reports in RME, pertaining to the releases mentioned under the Products Affected category, will fail. This symptom will not appear before March 31, 2009 as the old Cisco.com environment will be made available till March 31, 2009.

Workaround/Solution

A patch is available for the following RME versions:

  • RME 4.0.6
  • RME 4.1.1
  • RME 4.2

The patch can be downloaded from
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme?psrtdcat20e2 (registered customers only)

Follow the instructions in the readme file to install the patch.

Cisco recommends that customers using RME 4.0.5 and RME 4.1 upgrade to RME 4.0.6 and RME 4.1.1 respectively and apply the corresponding patches.

There is no impact up to March 31st as old CCO Environment is made available till Mar 31, 2009. However, customers will see stale contract data, as of Feb 28, 2009, with the old CCO environment.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCsy22573 (registered customers only) Mandatory patch for Contract Connection Report in new CCO Environment

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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