Guest

Cisco 7800 Series Media Convergence Servers

Field Notice: FN - 63172 - MCS-78xx-H3 and MCS78xxH3 - Some Servers Have an Incorrect MAC Address Label

Field Notice: FN - 63172 - MCS-78xx-H3 and MCS78xxH3 - Some Servers Have an Incorrect MAC Address Label

November 10, 2008


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
10-NOV-2008
Initial Public Release

Products Affected

Products Affected
MCS-7816-H3
MCS-7825-H3
MCS7816H3
MCS7825H3
MCS7828H3

Serial Numbers

Sequential #
From MX2814XXXX to MX2835XXXX

Problem Description

MAC Address Labels on the server may not match the actual MAC address that is programmed in the BIOS.

Background

Between April 2008 and August 2008, some MAC Address Labels that HP placed on Cisco-Branded HP servers did not match the actual MAC Address of the Network Interface Card.

Problem Symptoms

Several symptoms of this problem exist, such as:
-Applying/Installing License files which are tied to the MAC address may not work.
-Security Policies based on MAC Addresses may not function correctly.
-Port Security on network switches may alarm or disable switchports unnecessarily.

Workaround/Solution

The workaround to this problem is to view the MAC Address from the BIOS. To do this, follow these steps:
1. Turn on the unit or reboot the server
2. While the system is booting and when prompted, press F9 to enter the System Setup Utility.
3. Once in the System Setup Utility, the MAC addresses will be on the right side of the screen (see picture).

Below is a picture of what the MAC Address looks like in the System Setup Utility:

A permanent solution is to obtain new MAC Address labels which can replace the existing MAC Address Labels.

In order to facilitate customers receiving new Labels, a special process with HP has been established, and will be in place until March 1, 2009. After this date elapses, this process will no longer exist.

To receive new MAC Address Labels, please do the following:
1. Compose an email to MACAddressLabelRequest@hp.com. This alias is monitored Monday - Friday, 8:00 A.M to 6:00 P.M. Central Standard Time (GMT-6).
2. In the Subject, enter "Label Request"
3. In the Body of the Email, please provide the following information:

Unit Serial #:
Purchase Date (if known):
Customer Name:
Ship To Address: #enter a complete address of where the new Labels should be sent#
Comments:

Note: You may provide more than one server serial number and ship to address in a single email using the format above for each server. For example:


Unit Serial #: 123456
Purchase Date: 03/01/2008
Customer Name: A Customer
Ship To Address: 123 A Lane
Comments:

Unit Serial #: 789ABC
Purchase Date: 04/01/2008
Customer Name: B Customer
Ship To Address: 456 A Lane
Comments:

4. You should receive an immediate response acknowleding receipt of your request.
5. Your label(s) should be shipped within 48 business hours and tracking information will be provided in an email.

If you do not receive tracking information within 48 business hours, you may send an email to MACAddressLabelRequest@hp.com with the Subject "ATTN: Quality Manager" and describe the issue.


If you have an email client configured on the computer that you are using to view this Field Notice, use one of these links to open a new email and then fill in the required information:

Label Request

Escalation to Quality Manager

How To Identify Hardware Levels

Only the Serial Number Range MX2814XXXX to MX2835XXXX is affected.

Servers with serial numbers MX2836XXXX and beyond are not affected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.