Guest

Cisco Catalyst 4500 Series Switches

Field Notice: FN - 63147 - C4500 E - Chassis Will Not Boot with Unsupported IOS - Upgrade IOS

Field Notice: FN - 63147 - C4500 E - Chassis Will Not Boot with Unsupported IOS - Upgrade IOS

August 28, 2008


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
28-AUG-2008
Initial Public Release

Products Affected

Products Affected
WS-C4503-E
WS-C4506-E
WS-C4507R-E
WS-C4510R-E

Problem Description

The Catalyst 4500 E-Series chassis such as WS-C4503-E and WS-C4506-E will only boot with minimum IOS version 12.2(37)SG, while the Catalyst 4500 E-Series chassis such as WS-C4507R-E and WS-C4510R-E will only boot with minimum IOS version 12.2(40)SG. Besides the minimum IOS mentioned above, E-chassis support was also ported to the Maintenance release 12.2(31)SGA6 and higher for Supervisors other than WS-X45-SUP6-E to resolve the issue.

Please see the table in the Workaround/Solution section for the details.

Background

The release of the Catalyst 4500 E Series Chassis occurred at two different points in time with two models released on an early date and two models on a later date. The chassis models require a minimum IOS to boot and specific Supervisors. The system will not boot if an unsupported Supervisor and IOS version are installed in the E Chassis model.

Please see the table in the Workaround/Solution section for the supported E-Series chassis configurations for each model.

Problem Symptoms

The following boot error will occur if the Catalyst 4500 E-Series chassis is booted with an unsupported IOS :


Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASE-M),
Version 12.2(25)SG, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Wed 17-Aug-05 17:09 by alnguyen
Image text-base: 0x10000000, data-base: 0x11269914


####### ###### ###### ####### ###### ###
# # # # # # # # # ###
# # # # # # # # # ###
##### ###### ###### # # ###### #
# # # # # # # # #
# # # # # # # # # ###
####### # # # # ####### # # ###


Unsupported chassis type 51, system can not boot

Workaround/Solution

The E-Series chassis must be configured with a compatible Supervisor, IOS version and ROMMON version. The following table lists supported E-Series chassis configurations for each model:

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCsq92500 (registered customers only) Cat4k E-series chassis can NOT boot due to Unsupported Chassis Type

How To Identify Hardware Levels

To identify the booting image please check screen output on bootup as shown below:

Cisco IOS Software, Catalyst 4000 L3 Switch Software (cat4000-I5K91S-M), Version 12.2(25)EW, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2004 by Cisco Systems, Inc.
Compiled Fri 10-Dec-04 13:28 by kellythw
Image text-base: 0x10000000, data-base: 0x115B5A10

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.