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Cisco Video Surveillance Convergence Chassis

Field Notice: FN - 63050 - CIVS-CVG16-GE-XXX - Internal Switch IGMP Issue

Cisco - Field Notice: FN - 63050 - CIVS-CVG16-GE-XXX - Internal Switch IGMP Issue

Revised August 13, 2008
February 26, 2008

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Revision History

Revision

Date

Comment

1.2 13-AUG-2008 Solution content updated and upgrade form removed.
1.1 28-MAR-2008 Added Upgrade Form and corresponding text to Workaround/Solution section.

1.0

26-FEB-2008

Initial Public Release

      

Products Affected

Products Affected

Comments

CIVS-CVG16-GE-0

Cisco VS 16 SLOT CHASSIS, GE, NO power

CIVS-CVG16-GE-115

Cisco VS 16 SLOT CHASSIS, GE, 115V AC

CIVS-CVG16-GE-230

Cisco VS 16 SLOT CHASSIS, GE, 230V AC

      

Problem Description

An IGMP issue has been discovered with the internal switch of the GigE chassis that causes the cards to lose connectivity with the network. In a fully populated chassis this may occur randomly about once per day.

Background

The GigE chassis is a 16 slot chassis that has two slots taken up by an internal Gigabit Ethernet switch. The other 14 ports may be occupied by up to 14 CIVS-SG1XXXX single channel encoder cards. The application of the chassis is 14 ports of video encoding with Gigabit Ethernet connectivity to the video server.

An IGMP issue has been discovered with the internal switch that causes the cards to lose connectivity with the network. In a fully populated chassis this may occur randomly about once per day.

Problem Symptoms

Cards losing connectivity with the network.

Workaround/Solution

Workaround:

Power cycling the card restores network connectivity.

Solution:

The recommended solution is to replace the GigE chassis with an FE chassis. The FE chassis does not contain an internal switch but provides
for direct Ethernet connectivity to each individual CIVSSG1XXX card. Used together with a Cisco 2960 1RU switch, the CIVS-SG1XXX cards
in an FE chassis are individually connected with Ethernet cabling to the 2960 switch providing the same
functionality as provided by the GigE chassis. One advantage of this configuration is that since the FE chassis does not contain an internal switch,
all 16 slots are available for CIVS-SG1XXX cards providing the capacity for up to 16 cards rather than 14.
Installations of GigE chassis that are not experiencing loss of network connectivity issues do not need to be replaced.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsj10513 (registered customers only)

RMC-G chassis causes bizarre multicast/video problems

 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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