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Cisco Unified Intelligent Contact Management Hosted

Field Notice: FN - 63033 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft January 2008 Security Updates


January 16, 2008

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Revision History

Revision

Date

Comment

1.0

16-JAN-2008

Initial Public Release

 

Products Affected

Products Affected

Cisco Agent Desktop - 6.x(x) and 7.x(x), all SRs

Cisco CTI and CTI OS - 6.0 and 7.x(x), all SRs/MRs

Cisco Collaboration Server - 5.0, all SRs

Cisco Customer Voice Portal - 3.0, 3.1 and 4.0, all SRs

Cisco Internet Service Node - 2.0(0) and 2.1(0), all SRs

Cisco e-Mail Manager - 5.0, all SRs

ICM Enterprise - 6.0 and 7.x(x), all SRs/MRs

ICM Hosted - 7.x(x)

IPCC Enterprise - 6.0 and 7.x(x), all SRs/MRs

IPCC Hosted - 7.x(x)

 

Problem Description

On January 08, 2008, Microsoft released the following security updates:

MS08-001 - Critical

Vulnerabilities in Windows TCP/IP Could Allow Remote Code Execution (941644)

Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows Server 2003 Service Pack 1

  • Microsoft Windows Server 2003 Service Pack 2

  • Microsoft Windows XP Service Pack 2

MS08-002 - Important

Vulnerability in LSASS Could Allow Local Elevation of Privilege (943485)

Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows Server 2003 Service Pack 1

  • Microsoft Windows Server 2003 Service Pack 2

  • Microsoft Windows XP Service Pack 2

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update:

Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

The cumulative set of security patches available from Microsoft - including those marked here as Deferred - are applied to Microsoft Windows Server 2003 (current supported Service Pack) and/or appropriate component prior to Cisco's testing of every release of the CCBU products (major, minor, and maintenance). Customers installing a new Microsoft Windows server platform or those otherwise seeking a comprehensive list of Cisco-qualified security patches should update their installed CCBU product to a supported maintenance release level and then consult the product Security Bulletin Field Notices (FNs) issued in the interim since the maintenance version release date. Applicable FNs can be found by using the Product Alert Tool (PAT) available on Cisco.com, as follows:

  1. Go to the Product Alert Tool.

  2. Create a Profile if one does not exist and select all products that are required. Cisco recommends setting up a profile for each area of interest. For example, create one profile for Field Notices, another profile for End of Sales, and so on.

  3. From the Product Alert Tool (PAT) toolbar, select "Alerts History".

  4. Select the profile created for Field Alerts.

  5. Select "ALL" or specify the date range.

  6. Run the reports based on the information entered.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Impacting

MS08-001 - Vulnerabilities in Windows TCP/IP Could Allow Remote Code Execution (941644)

MS08-002 - Vulnerability in LSASS Could Allow Local Elevation of Privilege (943485)

Deferred

None

Non-impacting

None

Not Applicable

None

Proper care should be taken in deciding which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide.

Product

Version(s)

Tested (Y/I*)

Components Tested (All or Specific)

ICM/IPCC

7.0(0) SR4, 7.1(5), 7.2(3)

Y

All ICM/IPCC 7.0(0)SR4 components tested on Windows Server 2003 SP1. All ICM/IPCC 7.1(5), 7.2(1) components tested on Windows Server 2003 SP2

CTI OS

7.0(0) SR4, 7.1(5), 7.2(2)

Y

CTI OS components tested on Windows Server 2003 SP1; Agent Desktop on Windows XP SP2

CVP

3.1 SR2

Y

CVP components tested on Windows Server 2000 SP4 with Rollup 1

CVP

4.0(2)

Y

CVP components tested on Windows 2003 SP1

CEM & CCS

CEM 5.0 SR8, CS 5.0 SR5, CMB 5.0 SR2, DCA 2.0(1) SR2

Y

CEM and CCS components tested on Windows Server 2000 SP4 with Rollup 1.

CAD

7.2(1)

Y

CAD server components tested on Windows Server 2003 SP2; Agent, Supervisor and Admin Desktops on Windows XP SP2

 

* Testing Disposition

I - In Progress (indicating that testing is in progress and will be updated when complete)

Y - Yes (tested)

NA - Not Applicable (none of the security updates are being tested because of a "Not Applicable" or "Deferred" assessment)

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat, which is referenced on the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of January 11, 2008.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin along with any workarounds for the problems found.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and, where necessary, validating higher severity security patches that may be relevant to the ICM/IPCC Enterprise and ICM/IPCC Hosted software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.