Guest

Cisco Unified Communications Manager (CallManager)

Field Notice: FN - 62979 - CUCM 5.0(4b) and MCS-7845-H2 Server BIOS Causes Load Failures During Installation


October 15, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

MCS-7845-H2

5.0(4b)

Problem Description

Installing the referenced CUCM version on servers equipped with G0 step of the Woodcrest processor displays the following error message:

Unsupported Processor Detected - System will only boot ROMPAQ Utility 
805-Unsupported Processor Detected

Background

Intel has issued a new stepping of the processor contained in the referenced servers. See Product Change Notification PCN 107467-00. Installation of the referenced OS version may contain an earlier System BIOS version that does not support the new G0 step of the CPU. If this incompatible BIOS and the new processor stepping are both installed, the following error message will be displayed during system boot:

Unsupported Processor Detected - System will only boot ROMPAQ Utility 
805-Unsupported Processor Detected

Problem Symptoms

During the installation, the system fails to follow the boot process when both the new processor stepping and old incompatible System BIOS are installed. As a result, the following error messages are displayed:

Unsupported Processor Detected - System will only boot ROMPAQ Utility 
805-Unsupported Processor Detected

Workaround/Solution

The workaround is for the user to initiate the documented BIOS upgrade procedure for MCS-7845-H2 servers available on the Unified Communications Manager Utilities Software Download Page ( registered customers only) .

The procedure and associated referenced executable are

HPRecoveryProcedure-WoodcrestCPU.pdf

and

SP36578.exe

.

Revision History

Revision

Date

Comment

1.0

15-OCT-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.