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Cisco Web Collaboration Option

Field Notice: FN - 62926 - New Zealand Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Web Interaction Manager and Email Interaction Manager


Revised September 26, 2007

September 9, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

EIM - 4.2(X)

WIM - 4.2(X)

 

Problem Description

The operating systems of most Cisco products that support Daylight Saving Time (DST) have built in mechanisms to automatically change the times, based on current user-selected rules. Once the new DST is implemented, the time on devices that maintain time zone information will continue to change according to the old method, unless changes are made.

The time zone update reflects the recent Daylight Savings Time (DST) extensions announced by the New Zealand Department of Internal Affairs (see New Zealand Department of Internal Affairs official DST announcement). In New Zealand beginning September 2007, DST will start one week earlier than usual and end two weeks later. Specifically, New Zealand DST will start at 2:00 A.M. on the last Sunday in September and end the first Sunday in April at 3:00 A.M.

Background

On April 30, 2007, the Minister of Internal Affairs issued a statement regarding a change in Daylight Saving Time policy for New Zealand. The change in policy has modified the start and end dates for Daylight Saving Time (DST). Beginning in 2007 and beyond, Daylight Saving Time in New Zealand will start on the last Sunday of September at 2:00 A.M. local time and end on the first Sunday of April at 3:00 A.M. local time.

Specifically for 2007-2008, Daylight Saving Time will begin at 2:00 A.M. local time on September 30, 2007, and end at 3:00 A.M. local time on April 6, 2008.

For more information, see the statement issued by the Minister of Internal Affairs: Daylight saving to be extended.

The previous Daylight Saving Time policy dictated that DST started on the first Sunday in October and ended on the third Sunday in March.

Problem Symptoms

SLA for email activities would be set incorrectly.

Timestamps on UI consoles would be displayed incorrectly.

Workaround/Solution

Stopping Servers

  1. Stop Cisco Interaction Manager service on all the servers.

  2. Make backups of all the files that are being edited in the steps below.

Applying the Operating System Patches

Use the following procedure to configure the application. Use JDK 1.4.2.15 for NZ DST.

Sun Download Page

Single or Split Server Configuration

  1. Create a folder called jdk1.4.2_15 under the folder (BEA_HOME)

  2. Install JDK 1.4.2_15 under the folder (BEA_HOME)\jdk1.4.2_15.

    After the installation, this folder should contain sub-folders - bin, demo, include, an so on.

  3. Verify the JDK version. See instuctions in the "Verify the JDK Version" section.

  4. Make a backup of the following file:

    CIM_Home\bin\platform\setenv_(APP_SERVER_NAME).bat

  5. Edit the following file and set the value of the JAVA_HOME environment variable to point to the path of the JDK 1.4.2_15 installation directory.

    CIM_Home\bin\platform\setenv_(APP_SERVER_NAME).bat

    For example,

    SET JAVA_HOME=(BEA_HOME)\jdk1.4.2_15

Distributed Configuration

Application Server(s) under the folder BEA_HOME.

2. Install JDK 1.4.2_15 under the folder (BEA_HOME)\jdk1.4.2_15. After the installation, this folder should contain sub-folders - bin, demo, include, and so on.

3. Verify the JDK version. See instuctions in "Verify the JDK Version" section.

4. Make a backup of the following file:

CIM_Home\bin\platform\setenv_(APP_SERVER_NAME).bat

Edit the following file and set the value of the JAVA_HOME environment variable to point to the path of the JDK 1.4.2_15 installation directory.

CIM_Home\bin\platform\setenv_APP_SERVER_NAME).bat

For example,

SET JAVA_HOME=BEA_HOME\jdk1.4.2_15

Services Server

  1. Install JRE 1.4.2_15 on the Services Server in a folder, D:\jre1.4.2_15 for example.

  2. Verify the JDK version. See instuctions in "Verify the JDK Version" section.

  3. Take a backup of the following file:

    CIM_Home\bin\platform\setenv.bat

  4. Edit the following file and set the value of the JAVA_HOME environment variable to point to the path of the JRE 1.4.2_15 installation directory.

    CIM_Home\bin\platform\setenv.bat

    For example,

    SET JAVA_HOME=D:\jre1.4.2_15

Notes:

  1. If File System is installed on a server other than the Application server, then the above changes need to be done on the File server, in case of Single/Split Server configuration.

  2. If there are multiple application-web servers configured, make similar changes in the setenv_(APP_SERVER_NAME).bat files for each application server.

  3. In case of a Distributed server configuration, the setenv.bat file will always reside under CIM_Home folder of the Services server and not on the File Server.

Starting Servers

Start Cisco Interaction Manager service on all the servers.

Verifying JDK/JRE Version

Change directory to BEA_HOME/JDK/JRE_VERSION/bin and open DOS command.

Execute following command to verify JDK version:

java -version

For JDK/JRE 1.4.2_15

java version "1.4.2_15"

Revision History

Revision

Date

Comment

1.1

26-SEP-2007

Updated Workaround/Solution section with workaround details and steps.

1.0

09-SEP-2007

Initial Public Release

 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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