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Cisco Web Collaboration Option

Field Notice: FN - 62923 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Enterprise/Hosted, Cisco Unified Customer Voice Portal and Cisco Unified Contact Center Express


Revised September 28, 2007

September 10, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Cisco Unified Contact Center Enterprise and Hosted - 7.0(X), 7.1(X), 7.2(X)

Cisco Collaboration Server (CCS) - 3.0, 4.0 and 5.0

Cisco E-Mail Manager (CEM) - 3.0, 4.0 and 5.0

Cisco Media Blender (CMB) - 3.0, 4.0 and 5.0

Cisco Unified Contact Center Express (Unified CCX) - 2.x, 3.x, 3.5(x), 4.0(x), 4.1(x) , 4.5(x) and 5.0(x)

Cisco Unified Intelligent Contact Management Enterprise and Hosted - 7.0(X), 7.1(X), 7.2(X)

Cisco Unified System Contact Center Enterprise (System IPCC) - 7.0(X), 7.1(X), 7.2(X)

Cisco Unified Workforce Optimization- Quality Management/ All Servers and Clients - 2.3(1)

Cisco Unified Workforce Optimization- Workforce Management/ WFM Administration Server - 8.0(X)

Collaboration Server Dynamic Content Adapter - 2.0(1)

Computer Telephony Integration Option (Java CIL) - 6.0, 7.0/7.1

ICM/IPCC NAM/CICM - 5.0(X)

IP Contact Center (IPCC) Enterprise - 7.0(X), 7.1(X), 7.2(X)

IP Contact Center (IPCC) Enterprise/ CAD Server(s), CAD and CSD - 4.x, 6.0 and 7.0

IP Contact Center (IPCC) Hosted - 7.0(X), 7.1(X), 7.2(X)

Intelligent Contact Management (ICM) Enterprise - 4.x, 5.0 and 6.0

Intelligent Contact Management (ICM) Hosted - 4.x, 5.0 and 6.0

Internet Service Node (ISN) - 2.1.0

Media Blender - 5.0

Support Tools - 2.0(1), 2.1

Unified Contact Center Express (Unified CCX) / CAD Server(s), CAD and CSD - 3.5(X), 4.0(X), 4.5(X), 5.0(X)

Unified Customer Voice Portal (CVP) - 3.x, 4.0.x

WFO - 1.0

Web Collaboration Option - 5.0

 

Problem Description

The operating systems of most Cisco products that support Daylight Saving Time (DST) have built in mechanisms to automatically change the times, based on current user-selected rules. Once the new DST is implemented, the time on devices that maintain time zone information will continue to change according to the old method, unless changes are made.

New Zealand Standard Time is currently defined in the Time Act 1974 as being the 12 hours ahead of the coordinated Universal Time. The Department of Internal Affairs of New Zealand administers the Act.

The switchover dates to and from Daylight Savings Time (DST) will shift in the New Zealand in calendar year 2007. DST will commence one week earlier (the last Sunday in September) and will end three week later (the first Sunday in April 2008), each occurring at 2:00 AM.

The Contact Center product Field Notices are listed here. Please read all Field Notices to understand the impact of each product and potential dependencies that require correction.

FN 62924: Cisco Unified Customer Voice Portal (CVP)

FN 62881: Cisco Unified Contact Center / Intelligent Contact Management

FN 62931: Cisco Unified Workforce Optimization (WFO)

FN 62880: Cisco Unified Contact Center Express (Unified CCX)

FN 62925: Cisco Contact Center Support Tools

FN 62926: Cisco Web Interaction Manager and Email Interaction Manager

FN 62937: Cisco Agent Desktop

FN 62947: Cisco Interactive Suite

Background

On April 30, 2007, the Minister of Internal Affairs issued a statement regarding a change in Daylight Savings Time policy for New Zealand. The change in policy has modified the start and end dates for Daylight Savings Time (DST). Beginning in 2007 and beyond, Daylight Savings Time in New Zealand will start on the last Sunday of September at 2 AM local time and end on the first Sunday of April at 3 AM local time.

Specifically for 2007-2008, Daylight Savings Time will begin at 2:00 A.M. local time on September 30, 2007, and end at 3:00 A.M. local time on April 6, 2008.

For more information, see the statement issued by the Minister of Internal Affairs:

Daylight Saving Time Statement from Minister of Internal Affairs

Problem Symptoms

Details of unique problems or symptoms per component are available in each of the field notices listed above.

Workaround/Solution

Workarounds or Solutions provided are detailed in each of the Field Notices listed in this document.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsj75829 (registered customers only)

(NZ) 2007 DST time for peripherals in time zone different than ACD

CSCsj75782 (registered customers only)

Update needed for CRS for New Zealand DST changes 2007

CSCsk15778 (registered customers only)

Current CRS time in RTR is not changing for NZ DST

CSCsk08442 (registered customers only)

WFM Considerations for 2007 New Zealand Daylight Savings Time Change

CSCsk08455 (registered customers only)

QM Considerations for 2007 New Zealand Daylight Savings Time Change

CSCsk08476 (registered customers only)

CAD/CSD Considerations for 2007 New Zealand Daylight Savings Time Change

CSCsk08555 (registered customers only)

EIM/WIM Considerations for 2007 New Zealand Daylight Savings Time Change

CSCsj56236 (registered customers only)

CallManager Update needed for New Zealand DST changes in 2007

CSCsj75858 (registered customers only)

Outbound does not handle new Daylight Savings Time dates for 2007 [New Zealand]

CSCsj56317 (registered customers only)

MCS-OS Update needed for New Zealand DST changes in 2007

 

Revision History

Revision

Date

Comment

1.1

28-SEP-2007

Added FN 62947: Cisco Interactive Suite link to Problem Description section. Removed DDTS that was unrelated to this issue.

1.0

10-SEP-2007

Initial Public Release

 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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