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Cisco Unified Customer Voice Portal

Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent


July 31, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Customer Voice Portal (CVP) - 3.1

Unified Customer Voice Portal (CVP) - 4.0.x

Problem Description

The HP Insight Agent may cause CPU spikes which can adversely affect CVP Server performance.

Background

The HP Insight Agent (HPIA) is the Hewlett-Packard SNMP Management Agent that is included on the the HP SmartStart CD as part of the Cisco/HP MCS server package. In some instances it has been reported that HPIA is installed on the MCS server automatically when running the HP SmartStart CD. When the HPIA service is installed and running, it appears as a process in the Windows Task manager console as cqmghost.exe. When running, HP Insight Agent can consume enough CPU which can adversely affect other processes running on the same machine. HPIA causes CPU spikes as high as 20 percent, occurring as frequently as every 1-2 minutes. This excessive CPU consumption can impair performance of CVP on Windows 2000/Windows Server 2003 machines running with this agent. Cisco Systems, Inc. recommends that the HP Insight Agent service should be disabled on CVP systems as described in the Workaround/Solution section below, as it is not required and is not a supported application for CVP.

Problem Symptoms

If the HP Insight Agent is running, then symptoms can include but are not limited to the following:

- Idle system wasting CPU cycles (as viewed via Windows Task Manager under the process name cqmghost.exe)

- Failure to acquire the required CPU cycles which may adversely affect system performance.

Workaround/Solution

The workaround to this issue is to disable the HP Insight Agent as follows:

  1. Open the Microsoft Windows Services (Start Menu > Settings > Control Panel > Administrative Tools > Services)

  2. Locate the "HP Insight Foundation Agents" service and double click on it to show the service properties.

  3. If the service is running, then click the stop button.

  4. Change the service "Startup type" to "Disabled" to prevent the service from running.

  5. Click the button to close the service properties window.

Additional Information

Additional information about the HP Insight agent can be found at: http://www.hp.com.

Revision History

Revision

Date

Comment

1.0

31-JUL-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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