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Cisco ONS 15454 Series Multiservice Provisioning Platforms

Field Notice: FN - 62851 - 15454E-CC-FTA - The Fan Tray Was Shipped with Incorrect EEPROM Information


July 31, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

15454E-CC-FTA

15454E-CC-FTA=

Serial Numbers

Random #

SMG1107G01A SMG1107G01B SMG1107G01C SMG1107G01D SMG1107G01E SMG1107G01H SMG1107G01J SMG1107G01K SMG1107G01L SMG1107G01M SMG1107G01N SMG1107G01P SMG1107G01Q SMG1107G01R SMG1107G01S SMG1107G01V SMG1107G01W SMG1107G01X SMG1107G01Y SMG1107G01Z SMG1107G020 SMG1107G021 SMG1107G022 SMG1107G023 SMG1107G024 SMG1107G025 SMG1107G026 SMG1107G027 SMG1107G028 SMG1107G029 SMG1107G02A SMG1107G02B SMG1107G02C SMG1107G02D SMG1107G02F SMG1107G02G SMG1107G02H SMG1107G02J SMG1107G02K SMG1107G02L SMG1107G02M SMG1107G02N SMG1107G02P SMG1107G02Q SMG1107G02R SMG1107G02S SMG1107G02T SMG1114G03C SMG1114G03D SMG1114G03E SMG1114G03F SMG1114G03G SMG1114G03H SMG1114G03M SMG1114G03N SMG1114G03P SMG1114G03Q SMG1114G03R SMG1114G03S SMG1114G03U SMG1114G03V SMG1114G03W SMG1114G03Y SMG1114G03Z SMG1114G042 SMG1114G042 SMG1114G043 SMG1114G044 SMG1114G045 SMG1114G046 SMG1114G047 SMG1114G04A SMG1117G05B SMG1117G05C SMG1117G05D SMG1117G05F SMG1117G05G SMG1117G05H SMG1117G05J SMG1117G05K SMG1117G05L SMG1117G05M SMG1117G05N SMG1117G05P SMG1117G05Q SMG1117G05S SMG1117G05T SMG1117G05U SMG1117G05W SMG1117G05X SMG1117G05Y SMG1117G05Z SMG1117G060 SMG1117G061 SMG1117G062 SMG1117G063 SMG1117G066 SMG1118G08B SMG1118G08E SMG1118G08G SMG1118G08H SMG1118G08J SMG1118G08N SMG1118G08X SMG1118G08Z SMG1118G093 SMG1118G094 SMG1118G095 SMG1118G097 SMG1118G098 SMG1118G09A

Problem Description

A limited number of ETSI Fan Trays have been shipped with incorrect EEPROM information.

Background

Manufacturing incorrectly programmed the EEPROM information at the factory.

The incorrect information programmed into the EEPROM was the equipment ID.

Please double check that all other information is correct. In particular, that the 800- code, PID, VID and "FAN=4;" in the extra info section of the EEPROM are consistent with the PCAMAP.

Problem Symptoms

The MEA alarm is raised on the FAN TRAY on the 15454E equipment.

The MEA Alarm in this case was due to the incorrect EQUIPMENT ID being programmed.

Other alarms might arise if other parameters, or the extra info in the EEPROM are incorrect.

Note: The Fan Fail alarm and FTA red led stay on when only one battery is connected.

Workaround/Solution

The EEPROM can be reprogrammed in the field, but you may want to RMA the FTA as the unit was not really designed to be field upgradeable.

If you decide to do the upgrade in the field the information is listed below.

EEPROM UPDATE

For best results, please check that both batteries are connected to the shelf (BAT A and BAT B).

Please proceed as per the following steps:

  1. Connect the PC to the same Network domain as the shelf control Card (TCC).

  2. Telnet to the TCC connected to the FTA-CC to be updated

    - type: aipModifyEeprom 5

    - Insert Equipment ID "0x1101" for ETSI 48V, "0x1102" for ETSI 60V, "0x1103" for ANSI

    - Press the "Enter" key

    - Press the "Enter" key again in order to skip the update of the remaining EEPROM fields

    - Wait a few seconds after pressing the "Enter" key of the last field.

    - Type "aipDisplayEeprom 5" in order to check that the equipment ID field has been updated.

    Should any write failure occur, please repeat the procedure.

How To Identify Hardware Levels

To see if you have an impacted Fan Tray, please check the Serial Numbers listed in this Field Notice.

Revision History

Revision

Date

Comment

1.0

31-JUL-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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