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Cisco 12000 Series Routers

Field Notice: FN - 62808 - GSR 12000-SIP Cards With SPAs May Fail to load Due to Incorrect IOS Clock Setting - Software Upgrade Required


June 4, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Comments

GSR - SPA-1XOC48POS/RPR

All revisions, software bug

GSR - SPA-2XOC12-POS

All revisions, software bug

GSR - SPA-4XOC12-POS

All revisions, software bug

GSR - SPA-4XOC3-POS-V2

All revisions, software bug

GSR - SPA-8XOC12-POS

All revisions, software bug

GSR - SPA-8XOC3-POS

All revisions, software bug

Problem Description

The listed SPAs may fail to load on the GSR platform, showing the SPA slot as empty.

The problem is specific to SPAs running 12.0.32SY on the GSR 12000 platform.

Background

In early releases of 12.0.32SY, the SPI4.2 status clocking is not correctly set on the GSR 12000-SIP cards. This clock is used by the resident SPAs, and can give the appearance of a SPA hardware failure, as outlined in bugs CSCsh31959 and CSCsh68950.

The SPAs covered by this Field Notice were introduced in the 12.0.32SY train, and are used on the GSR 12000-SIP cards. The fix is available in 12.0.32SY3 and above.

Although these SPAs are used on other platforms, the bug is specific to the GSR 12000 platform, and how the 12000-SIP clocking is being set for the SPA.

Problem Symptoms

The SPA may not load, and the SIP slot shows as empty within show commands.

Also the Console log could show (example for SPA-1XOC48POS/RPR) :

00:26:20: %SPA_OIR-3-SPA_POWERED_OFF: subslot 3/1: SPA 1xOC48 POS/RPR 
HHSPA powered off after 5 failures within 600 seconds

Workaround/Solution

It is recommended that any customer running these SPAs on 12.0.32SY should upgrade to the software fix release of 12.0.32SY3 or above.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsh31959 (registered customers only)

Title: Some Iguana48's fail to boot in Sashimi slots 0/1

CSCsh68950 (registered customers only)

Title: Host/SPA SPI4.2 Status Clock is wrong according to the specification

Cisco IOS Versions Affected

12.0.32-SY

12.0.32-SY1

12.0.32-SY2

To check your current software release, use the show version command

Revision History

Revision

Date

Comment

1.0

04-JUN-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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