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Cisco Digital Media Manager

Field Notice: FN - 62803 - DMS-DME-2000 Product Identified with Windows Firewall Setting Set to ON - Change Setting to OFF


April 30, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

DMS HW - DMS-DME-2000

Serial Numbers

Sequential #

Random #

From CP07080001 to CP07080020

CP07090022

Problem Description

A limited set of the Cisco DME 2000 units - serial numbers CP07080001 - CP07080020, and CP07090022 - may have the Windows XP Firewall control panel application set to the ON position. With this setting enabled, customers will not be able to connect to the DME 2000 unit via remote applications such as the Cisco Digital Media Manager, the SCX web application, or the Windows XP Remote Desktop Connection Application. The connection attempt will timeout, and customers may see a "Page Not Found" error in the browser. If the DME 2000 unit falls within the specified serial number range, please follow the workaround instructions below to change the Windows XP Firewall settings.

Background

Between late March and early February, 2007, DME 2000 units CP07080001 - CP07080020, and CP07090022 were shipped with the Windows XP Windows Firewall control panel application set to the ON position. With this setting enabled, customers will not be able to connect to the DME 2000 unit via remote applications. This issue has been corrected for all product shipped from manufacturing as of February, 2007.

Problem Symptoms

The connection will timeout or hang, and a "Page Not Found" error will appear when attempting to connect to a new Digital Media Encoder (DME) 2000 with the Cisco Digital Media Manager, the SCX web application, or via Windows XP Remote Desktop Connection.

fn62803_jh66ob.jpg

Workaround/Solution

The following are the resolution steps to be followed to correct this setting.

  1. Connect a VGA monitor to the Auxiliary VGA port on the back of the DME 2000.

  2. Connect a USB keyboard and mouse to the USB ports on the back of the DME 2000.

  3. Turn on the attached VGA monitor.

  4. Turn on the DME 2000.

  5. Once the DME 2000 has booted up select the Start button on the lower left hand of the screen.

  6. Select Control Panel.

  7. Select Windows Firewall.

  8. Select the OFF radio button.

The Windows Firewall option should now be OFF.

fn62803_jh674a.jpg

Affected System Serial Numbers

To locate the serial number on a DME 2000, please look on the right side of the unit, towards the front. The serial number will follow this format:

CPxxxxxxxx

Revision History

Revision

Date

Comment

1.0

30-APR-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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