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Field Notice: FN - 62719 - ACE Versions A1.3 and A1.3B Purchased Prior to February 13, 2007 Have Invalid PAK Information


February 22, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Comments

C6503 - ACE10-6500-K9

 

ACE10G - 3.0(3)

3.0(3B) is also affected

Problem Description

Due to errors in serial control for SC6K-3.0.0A13-ACE, any PAK units that shipped with SC6K-3.0.0A13-ACE prior to February 13, 2007 cannot be used to obtain a license when they register the PAK with the web based licensing tool.

Background

Issues with the assignment of serial numbers to the licensing PAK caused this issue. These issues have been resolved so that all purchases after February 13, 2007 are correctly registered.

Problem Symptoms

Customers trying to access their license registration information via the registration website will get an error message when they enter their PAK number:

"Please Correct the errors below and resubmit your request - The PAK: AFT which you have entered is not a valid one".

fn62719_jdvybj.jpg

Workaround/Solution

When a customer receives the error message on the licensing web site, instructions for resolving the issue are also displayed. The instructions state:

If you experience problems or have additional questions about installing your software license please open a Service Request using the TAC Service Request Tool at http://tools.cisco.com/ServiceRequestTool/create/DefineProblem.do.

Customers opening a case they will need to specify it is a licensing issue and will be routed to the Global Licensing Organization for resolution.

Please have your valid Cisco.com user ID and password available. As an alternative you may also call one of these numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

You can find a complete list of Cisco TAC contacts at the Cisco Contacts page.techsupport/contacts

Revision History

Revision

Date

Comment

1.0

22-FEB-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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